iCloud not configured for this account

Hello,

my parents have an old TV which does not support Airplay, so I bought a Apple TV 3 for them.

Apple TV is recognized, but when trying to log in on the Icloud it goes wrong.

• I enter the Apple ID login details
• I click on send and get the message on my phone that I have to acknowledge the login request
• I acknowledge and get a code
• I enter this code on the Apple TV, but then receive the message: Icloud is not configured for this Apple ID account.

I did a full reset of the Apple TV, I set the region notation to the correct regio, but the problem is still there and it's driving me crazy :)

Could someone please help me out on how to resolve this?

p.s. sorry, the message is in Dutch, but I am sure you will recognize the error message :)

Thank you very much!