IMAC Photos App not importing from IPHONE

Question

IMAC Photos App not importing from IPHONE

Having upgraded my IMAC to macOS Sequoia, i can no longer import photos from my iPhone 14, pro, running iOS 17.7. I don't use iCloud. Photos seem to load ok in the app, but as soon as i click import, it freezes. I have tried repairing the library twice using the tool, but that didn't work.

I created a new library and that seems to work ok, but i don't want two libraries.

As a work around, i used the "image capture" app to load iPhone photos into a iMac folder. I can then import them with no issue into the photos app. Very frustrating.

iMac 21.5″, macOS 15.0

Posted on Oct 13, 2024 7:30 AM

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Answer 1

Nov 8, 2024 8:36 AM in response to JazzHound3188

JazzHound3188 wrote: my IMAC 1TB hard disc was over 900GB full. Perhaps this was the issue.

Apple recommends at least 10% of your drive be free space-- the CPU swaps data in and out of the drive and needs the room. I've found troubles with even 15% free. This was almost certainly the cause of your trouble.

Just checking: How is your new disk drive formatted? To avoid damaging the Photos Library an external drive must be formatted in either APFS format or Mac OS Extended (Journaled) format. Additionally, the drive can not have had Time Machine on it since it was formatted. There have been so many problems with using incompatible drives that the newest macOSs won't even allow a Library on a non-Mac formatted drive to open, since there is a chance of damaging the Photos database. If you haven't already, see this:

Move your Photos library to save space on your Mac - Apple Support

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Answer 2

Old Toad

Level 10

214,482 points

Oct 13, 2024 10:16 AM in response to JazzHound3188

How much memory do you have on your Mac? It could be that over 1000 photos you don't have enough memory to complete the transfer.

Launch Activity Monitor and set it to Memory. Then watch the memory graph to see if it stays in the green or not when you try over 1000 photos for import. What color does the graph turn into?

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Answer 3

Oct 13, 2024 9:49 AM in response to JazzHound3188

Update, still having problems after that with non response from importing from folders. If you reduce the number of transfers at one time it appears to work. I was attempting over 1000. Below 1000 was successful.

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Answer 4

Nov 8, 2024 8:04 AM in response to JazzHound3188

Problem still kept reoccurring. I have resolved the issue by purchasing a 2TB USB external hard disc and moving my photo library to it. Prior to this my IMAC 1TB hard disc was over 900GB full. Perhaps this was the issue. I have also updated all software to Sequoia 15.1 and IOS 18.1

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Answer 5

Oct 14, 2024 9:38 AM in response to Old Toad

Thanks for the advice. I have completed it now. The computer has 16GB 2667Mhz DDR4. The CPU fan certainly works a bit. Mind you, that’s happens more often with this new operating system.

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IMAC Photos App not importing from IPHONE

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