Bluetooth issue - Keychron V1 Max keyboard freezes on macOS Sequoia 15.0.1

Question

Level 1

13 points

Bluetooth issue - Keychron V1 Max keyboard freezes on macOS Sequoia 15.0.1

After upgrading to macOS Sequoia 15.0.1, my Keychron V1 Max keyboard connected via Bluetooth freezes many times daily. When I stop typing and want to continue writing or just use a shortcut (Cmd+C, Cmd+T, or any other), the keyboard stops responding. It's annoying. Even when writing this post, I must wait to unfreeze the keyboard. If I press any key, nothing happens. I have to wait to "wake up" the keyboard.

What I tried:

disconnect the Bluetooth device
forget the Bluetooth device
scan the hard drive with the First Aid in Disk Utility after booting macOS in Recovery Mode

Do you have any ideas on how to solve that issue?

MacBook Pro 16″, macOS 15.0

Posted on Oct 8, 2024 2:26 PM

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Answer 1

garmcvey

Level 1

8 points

Nov 12, 2024 5:47 PM in response to James Brickley

There is a firmware upgrade (from Sept. 2024) for the wireless functionality of the Keychron V1 Max. I thought it made a difference at first, but I'm still freezing regularly if I stop typing for a short period of time. As others have noted, the problem doesn't happen when using the 2.4 GHz dongle or the cable.

[Edited by Moderator]

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Answer 2

Achemede

Level 1

12 points

Nov 7, 2024 8:29 AM in response to Krzyś

I have the same problem but the 2.4 GHz and cable are okay.

It is hard to say "Mac OS Issue" because the other bluetooth keyboards (such as Logitech) are okay.

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Answer 3

garmcvey

Level 1

8 points

Nov 19, 2024 8:56 PM in response to Krzyś

Keychron issued a new wireless firmware upgrade for the V1 Max and other keyboards on Nov. 18, 2024. I installed it in my V1 Max and the bluetooth issues have gone away.

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Answer 4

Oct 8, 2024 2:49 PM in response to Krzyś

Check if there is a newer firmware for your Keychron V1 Max and update the firmware to the latest.

https://www.keychron.com/pages/how-to-factory-reset-or-use-the-launcher-web-app-to-flash-firmware-for-your-keyboard

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Answer 5

Mushy99

Level 1

8 points

Oct 13, 2024 2:39 PM in response to Krzyś

I've been having the exact same issues with my Q1 Max, fwiw it doesn't happen on windows so it seems like it's an issue of the combination of the beta release + Max series boards. It happens with the the 2.4 GHz dongle as well. I've tried updating the firmware of the board, bluetooth firmware, receiver firmware, and reset the board and the OS's bluetooth settings to no avail.

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