iPhone 16 initial setup stuck on iOS 18.0.1 update

I am getting only "software update" message without any progress for long time. Purchased a new mobile and trying to setup, during this process it says about software update. I clicked on update action. From that onwards it shows

software update.

Waited for more than 15 mins, still it is showing same. When it will complete ?



[Re-Titled by Moderator]

iPhone 16

Posted on Oct 6, 2024 07:33 AM

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Question marked as Top-ranking reply

Posted on Oct 6, 2024 09:58 AM

Hello, some users have encountered a transfer problem if the new iPhone updates iOS during the transfer.


If this is your case, stop the update and configure your iPhone as a new iPhone, i.e. without transferring data. This will allow you to update iOS.


To stop the update, force restart the iPhone:


  • Press quickly the volume+ button.
  • Press quickly the volume- button.
  • Press and hold the side button until the Apple logo appears. It can take up to 20 seconds.


Once the update is done, erase the iPhone (Settings > General > Transfer or Reset iPhone and tap Erase Content and Settings) then configure it again, this time by transferring data with Quick Start.

18 replies
Question marked as Top-ranking reply

Oct 6, 2024 09:58 AM in response to SudheerSistu

Hello, some users have encountered a transfer problem if the new iPhone updates iOS during the transfer.


If this is your case, stop the update and configure your iPhone as a new iPhone, i.e. without transferring data. This will allow you to update iOS.


To stop the update, force restart the iPhone:


  • Press quickly the volume+ button.
  • Press quickly the volume- button.
  • Press and hold the side button until the Apple logo appears. It can take up to 20 seconds.


Once the update is done, erase the iPhone (Settings > General > Transfer or Reset iPhone and tap Erase Content and Settings) then configure it again, this time by transferring data with Quick Start.

Oct 17, 2024 12:19 AM in response to SudheerSistu

I have experienced the exact same issue transferring from iphone 12 (ios 18.1) to iphone 15.

iOS 18.0.1 during initial setup just hangs.

After doing a setup as a new device with no data transfer, the first update wanted to start with iOS 17.7 and then eventually could get it to iOS 18.0.1.


Reset the iPhone and then setup with data transfer.


So perhaps the outdated version from being on the shelf for so long might have something to do with it?

Nov 8, 2024 08:29 PM in response to 6x6

Someone really messed up! Apple = Walmart (let's just put the customers to work for us!) I hope the stores and support lines are slammed tomorrow having to set up every new device sold today! That is nonsense! I spent literally hours waiting on that swirling circle! We pay a premium price for what is supposed to be a superior product, I ain't feeling it so much these days.

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iPhone 16 initial setup stuck on iOS 18.0.1 update

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