Epson SureColor P800 not printing the right colors

  1. Version of the app LrC 13.5.1
  2. Platform and OS version Apple M2 Pro Sonoma 14.5 
  3. Basic steps to reproduce the problem

Trying to print this:

Color Management 

SC-P800 series Ultra Premium Photo Paper Luster

Color is terrible - kind of magenta.



Changed to Managed by Printer.

Still bad but different. 



My workflow has been always Color Management and any ICC profile, always was good. Suddenly I am having this problem. Nothing changed in my setup.

 

Epson SureColor P800


I am including both LrC and PS screens since I am getting the exact same bad prints with both.

 

5. What I did so far to no avail:

  • Reinstall LrC
  • Reinstall PS
  • Reinstall printer driver from Epson
  • Clean nozzles, all checks in printer came out okay
  • Restart the computer


(AirPrint is not an option: I am a professional photographer, I cannot work with a stripped down driver. My question is how to recover the correct color using the full potential Epson driver. )



Mac mini, macOS 14.5

Posted on Sep 30, 2024 11:09 AM

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12 replies

Dec 1, 2024 10:44 AM in response to hellenfromchicago

I have the same issue with the P800 and excessive magenta whether the print command is sent from a 2019 iMac or an M1 MacBook Pro. I've hesitated to post an online query because I've noted, as you have experienced, a query gets questions and "answers" that are often guesswork and don't really resolve the issue. I contacted an Epson service site that told me the issue is in the Mac OS and I might have to wait for another upgrade. Oh well, threre's alway BayPhoto!!!

Sep 30, 2024 02:33 PM in response to hellenfromchicago

You have a maximum of 15 minutes to edit a post.


If it's not a problem with the printer itself, (does it have a self test?)


Then I'd suspect the MacOS, but...


To find out if it's system wide or user specific, try this...


Open System Preferences>Users & Groups, unlock the lock, click on the little plus icon, make a new admin account, log out & into the new account.


Does it work in the new account?

Oct 1, 2024 08:05 AM in response to hellenfromchicago

Update Sonoma to 14.7. Do you have the Epson Software Updater v2.6.3 installed and have you run it to ensure that you have the latest Epson updates for this device?


The last Epson printer driver released for this device on macOS Sonoma was shown on the P800 support page to be from Oct 11, 2023. That is not encouraging for keeping up with macOS Sonoma updates in the last year. Epson shows no additional ICC profiles for this device on macOS 14 than what was installed by the printer driver.


If you change that Color Handling from Photoshop manages colors to another setting does that improve or further degrade the printing result? Are you current with Photoshop on Sonoma 14.7?

Dec 31, 2024 05:54 PM in response to MaggiesDad

With a tip from a local professional print shop and an Epson support person I found the solution to wild magentas on my Epson P800 prints. Both people said that the problem is with Adobe software. One, in fact, said to not allow Adobe to control the colors. Bypass the icc profiles etc and allow the printer to manage color, whether from Lightroom or Photoshop. Best wishes.

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Epson SureColor P800 not printing the right colors

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