My wife’s iPhone 16 Pro is not turning on. Several times I have had to push the top volume, bottom volume and then hold the right power button until the Apple came on. And it took much longer than 10 seconds and instead of it coming on by itself, the Apple would show only after I held and released the power button. Did she get a lemon or are others having this problem? She gets a new phone every year so this is not an operator error.
iPhone 16 Pro
Bought two new iPhone 16 Plus. Did update to iOS 18.0.1. When one phone was turned off and charged overnight, it would not turn on this morning. So far I am trying the force restart multiple times and I have plugged it into a different charger no beeps. Also I plugged it into my MacBook and no beep and not showing up on Finder. This is bad. This has never happened with multiple iPhones over the last several years. Phone $1000 and it does not work after a few days. Ugh. Afraid to shut down the other phone and fear that it will also not be able to be turned down.
Last night I put my 16 Pro Max running iOS 18.2.1 on a wireless charger and shut it off, this morning it wouldn't turn on. I tried plugging it in to its supplied cord on a 0.35A charger, then moved onto an Apple rapid charger, then tried plugging it into my iMac; none had any effect. I read through these comments & tried to force restart as it was described and got no results. So, I searched elsewhere for a different solution and found this: Start by quickly pressing & releasing the up volume, quickly pressing & releasing the down volume, THEN pressing & holding the power button; the phone came on first try with that process. Phone was at 100%.
As to the cause of the defect or what solution Apple may come up with, I don't know, but using these steps worked to turn it on quickly.
Lots of people experiencing this problem. Some asking if Apple will replace. I have heard Apple has replaced when it is completely dead bought not when it wakes up after reset. Trouble with a replacement is I hear the new one may have the same issue. The problem is getting more widespread. I have had it on and off since new 2 months ago. I have been working with engineers at Apple for over 2 weeks and they haven’t been able to find a solution. It worked okay by not allowing it to charge over 80% for about 5 weeks BUT immediately after 18.1.1 the problem returned and had continued. We are doing another log dump today after I performed more tests for them over the weekend. Not sure where this will go but I will update if I find anything out.
Corgirl wrote:
So the forced reset that everyone is talking about; is it up, down, and on simultaneously or in a row.?
In a row.
My thought was that if enough of us make a stink apple might put some resources into solving this issue.
As the one who started this thread, I am not having this issue like my wife is having, but I also do not turn my phone off at night, and just do a force restart every couple of weeks with no issue. I keep my phone charged to 100%, and either use an official Apple fast charger with an Apple USB-C cable or with an Apple USB-C cable plugged into my M1 iMac.
My question to you, and anyone else who says they are not having this issue is DO YOU TURN YOUR PHONE OFF AT NIGHT AND LET IT CHARGE?
My first 16 Pro had the same problem--and it happened twice where it took hours and a lot of fiddling to turn the phone on. The apple store ran diagnostics and found no issues. I pushed for a replacement phone and received one about 3 weeks ago, and this morning, the new 16 Pro won't turn on either. The store manager said he didn't believe that the issue with the first phone was hardware related, but I have to believe, based upon all of these posts with the same issue, that it is.
I had the same issue with my 2 week old iPhone 16 pro max yesterday, nov 25, 2024. It was not until I plugged it into iTunes that it finally turned on. Apple please reach out to customers and advise a fix?
Evelin78- I’m not an engineer or knowledgeable on electrical power, but I’m not buying that explanation. Sounds to me that whoever told you that doesn’t know. It goes against everything either posted here or what Apple says about not being charged to 100%. The issue would happen when the phone was cut off at night and charged. When after doing anywhere from 1 to close to 50 force restarts, and the phone turned on, it was always charged to 100%. At this point without going thru setting changes, battery charging changes etc, the best and easiest solution is to not turn you phone off at night until Apple admits there is an issue and comes up with a real fix. Additionally, we use official Apple 20w power supplies. Your Apple genius may have just been lucky as before going to the Apple Store, the problem disappeared for a week or so and then reappeared.
bhammack wrote:
if you're on the road and you don't have your computer, there's no way to connect it to itunes. This is not a good answer. Apple needs to fix this.
It is simply NOT necessary to connect it to your computer. A Forced Restart, which has been posted several times in this thread will get the phone back on. 9 out of 10 times, people aren't holding the power button long enough after tapping the volume up, then volume down buttons, then hold and KEEP HOLDING the side power button for as long as it takes for the Apple Logo to appear. It could take 30 seconds, but keep holding it. It will power back on.
A lot of people are also powering their phone off to charge at night. This isn't necessary at all. In fact it goes against best advice for charging an iPhone. Charge it powered on, with Optimized Battery Charging turned on, connected to Wifi and leave it on the charger all night EVERY night.
What’s alarming to me is that this post/issue was posted back in Sept and I’m experiencing the same problem in DECEMBER !! Hey Applestiltskin - wake up!
My week old IPhone 16 was dead after a night of charging while turned off. Took a couple of hours of forced turn ons to activate it again. This is definitely a flaw and I do NOT recommend this product. Wish I had my old one back.
I just recently got the iPhone 16 Pro Max shut it down last night for the second time couldn’t get it on. It’s time Apple gets a fix on this ASAP for paying a lot of money for these phones. My first phone call to Apple yesterday. Nobody told me there were any issues check my hardware told me it was in my hardware finally went on the community to see hundreds of reports complaining about the same thing so either fix the 18 it started with the 18 on the firmware or give us refunds on our money for the phones. I didn’t know you were supposed to keep your phones on and never shut them off. That’s unacceptable to me. I use this phone for work. I couldn’t get on it for an hour and a half two days in a row.
I bought my iPhone 16 Pro a couple of weeks ago. I started having the same problem after updating to iOS 18.1.1. It’s happened the past two mornings in a row. For now, it seems I will have to charge my phone while it is powered on.
Over the years, I’ve had to do forced restarts on everything from an iPod with a hard disk to iPads and iPhones, but only occasionally. Never two days in a row. This is a bug.
Everyone who has this problem should submit feedback to Apple at Product Feedback - Apple. The more reports with details that they get, the more seriously they’re likely to take this.
i just submitted my report.
This happens whenever I charge my phone on MagSafe. I use a third part MagSafe charging mount that charges my Apple Watch as well, and it worked fine when I had a iPhone 14. I use the 16 pro
It might take a dozen two dozen or three dozen times maybe even 50 or 100 times (my last time it took at least 50) but it did come on you have to do the hard reset quick volume up quick volume down hold the power button. Hold for about three seconds maybe five nothing happens do it again. My phone is set to charge to 90% as soon as I saw that that was a possibility. And the problem reoccurred. Three times this has happened to me twice I’ve gone to Apple support. And twice they have essentially said we got nothing for you. The best they gave me was delete and reinstall all software that is set your phone up as a new phone. So today after I get done work run all my errands. I’m gonna sit down for the hour and a half. It’s gonna take the back up the phone to my computer and try that. Sorry Apple that’s a lame *** answer.
iPhone 16 Pro not turning on
