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Foi realizada uma compra em um dos meus cartões cadastrado na Apple, eu não realizei a compra e nem autorizei, gostaria de saber como cancelar a compra e receber o reembolso, tentaram mais de uma compra em meu cartão
iPhone 15, iOS 18
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If you prefer the Portuguese-language version of Apple User Communities, you can find it here:
Comunidade oficial de Suporte da Apple
We are not Apple so cannot look up Apple's sales transactions. Start here:
If you see 'apple.com/bill' on your billing statement - Apple Support
The most important part is "View Your Purchase History." Do that.
If you history does NOT show the charge, then is is possible someone has access to your card/account number and is pretending to be Apple. It happened to us. If that is the case, Apple cannot fix this. Only your bank or card issuer can address fraudulent use.
If your history shows the charge, continues with instructions in that article.
NOTE: If you use Apple's Family Sharing, you must modify one view option when looking at your purchase history to see the full picture. See:
Compra em cartão Pela Apple sem autorização
