iPhone 16 pro max bricked during update

Just received iPhone 16 pro max coming from 15 pro running 18.01. Went thru the phone to phone set up and was presented with need to upgrade 16 pro max to 18.01 before proceeding. Downloaded the update but then phone went black. Restarted phone and now it shows the splash screen before you can unlock, when I go to slide up to unlock it does nothing. I can't unlock the new phone at all and the back is getting warm. I have plugged it into my MacBook Air but it won't recognise it and have tied the volume button and power button restart but nothing is working. Im stuck on the unlock screen but can't unlock, please help

iPhone 15 Pro, iOS 18

Posted on Sep 23, 2024 06:18 AM

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8 replies

Sep 23, 2024 12:10 PM in response to CraftyB

As mentioned there is no 18.01 (so it sounds like you were using the beta version…you can’t get support here for beta and according to beta FAQ you would need to revert to a non-beta version before you could contact Apple for support). This is what you would have needed to do with your 15 pro before trying to setup the new iPhone. Maybe check Reddit forums to see if anyone can assist. Otherwise you may have to contact Apple and see what assistance they may be able to provide in your situation

Oct 16, 2024 06:03 AM in response to Zihad_nsu

Same thing happened to me and no beta either on old phone which had 18.0.1 official release and the new phone came with iOS 18.0 during upgrade while transfer the phone was bricked had the welcome screen with the passcode in the background which I couldn’t enter the passcode to connect to a computer after several trials I did a reset while pressing volume up the volume down the power and kept power pressed during booting even with Apple logo only then the phone was recognized by iTunes on my computer did a restore upgrade and voila it worked but you have to try several time to get it to show restore mode

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iPhone 16 pro max bricked during update

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