Re: "When I say hey Siri, she does not light up on the phone".
Wondering if you have "set-up" Siri, or checked whether the settings you want to use are turned on.
Apple support's online article: Use Siri on iPhone - Apple Support
says:
If you didn’t set up Siri when you first set up your iPhone, do the following:
- Go to Settings > Siri, then tap Talk to Siri.
- Choose “Hey Siri” or “Siri” (if you have that option).
Note: The option to say just “Siri” is available on supported iPhone models in some languages and regions.
To change additional Siri settings, see Change Siri settings on iPhone.
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Re: I have turned it off and back on and verbalized the start up responses so she recognizes my voice, but it still doesn’t seem to pick up when I say hey Siri, it’s like she’s not hearing it or waking up?
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Trouble-shooting:
If Siri doesn’t work as expected on your iPhone, see the Apple Support article: If Siri isn’t working on your iPhone.
Eg: says how to: "Set up Siri to recognize your voice"
NB: Siri availability, features, and commands varies by language, and country and region.
Learn which Siri features are supported in your country or region.