iOS 18, mail app no longer makes move to folder suggestion AGAIN…happened recently in iOS 17 as well

The most useful mail app feature again has been lost during the iOS upgrade. The ability for the mail app to auto suggest a move to folder for your emails. Now you have to either scroll to the folder where you want to move item to or do a search for the folder, which is time consuming especially if you get many similar emails that you want to move to a particular same folder each time.


please apple users contact support to get the engineers to fix their error yet again with this new iOS update.

iPhone SE, iOS 17

Posted on Sep 23, 2024 3:03 AM

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Posted on Nov 30, 2024 9:01 AM

I have hundreds of folders that I use for various work projects. The suggested mailboxes has not worked since the launching of iOS 18. Same thing happened with iOS 17 but that was fixed right after the first or second update. I am still waiting this time around. Very frustrating. I don't think there is any self fix.

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Feb 27, 2025 8:45 AM in response to roy2025

This is very aggravating!!! Apple does things that are incomprehensible...like taking off the "save as pdf" that I will never understand.


The thing with this issue is that even though my iPad has the same iOS, it keeps working on my iPad but not my iPhone!!! Why?????

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Feb 27, 2025 11:49 PM in response to DTChristie

You can send to iPhone feedback, where your feedback will be carefully read and logged by those who work behind-the-scenes at Apple. They will likely not reply, yet as others also have the issue, they can see which devices and iOS versions are affected. With enough feedback, we may see it addressed in a future update.

Eg: Feedback - iPhone - Apple


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Oct 22, 2024 10:39 AM in response to BarryRGreene

Barry…


wow very detailed I was on one of the threads from a year ago when iOS 17 broke the feature.

i thought they addressed it in several iOS 17 beta then fixed in 17.1 but now that was inadvertently fixed not a true address by these engineers just fixed I think in hindsight by pure serendipity.

as it happens now again with iOS 17 and the senior support techs just seem not to care to follow up with the issue or like you suggest that the engineers or product developers or give their support personnel no feedback.


i will keep trying but each time when my senior tech does not followup I end up basically starting all over


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Nov 21, 2024 1:58 PM in response to roy2025

Assuming you are using an inbox in Apple's "Mail" app:

If you haven't already: You might give Apple's 2024 method a try:


Move your email messages to a mailbox

  1. Go to your Inbox in Mail.
  2. Tap Edit in the upper-right corner.
  3. Select the email messages, then tap Move.
  4. Tap Move Message.
  5. Choose a mailbox to move the email messages to.


From: Use mailboxes to organize email messages on your iPhone or iPad - Apple Support


If this is not working for you: You may want to send feedback to reach those who work behind-the-scenes at Apple : See webpage :Product Feedback - Apple

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Mar 15, 2025 3:51 PM in response to Joegadgetman

Engineers won't read your post here.


Apple support's article: Organize email in mailboxes on iPhone - Apple Support

Eg: says

Move emails to a mailbox

  1. Go to the Mail app on your iPhone.
  2. Do any of the following:
    • While viewing a Primary message: Tap , then choose a mailbox.
  • While viewing a category message list: Tap Select, then select the messages you want to move by tapping their checkboxes.
  • Tap Move at the bottom of the message list, then choose a mailbox.
  • Important: When you select messages in Transactions, Updates, or Promotions, you are
    • selecting all the messages in that category from the sender.
    • While viewing a sender’s digest view: Swipe left on a message, tap , tap Move Message, then choose a mailbox.

________________________________________________________________________

Else: Apple Mail Support website: (info. / support / contact options etc.)

Eg: There's a "Get Support - start now" link )online chat / phone / email etc.)

at the bottom of their website (link below):

Mail - Official Apple Support


The feedback website: Product Feedback - Apple


Eg: You could try sending feedback here: Feedback - iPhone - Apple

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Oct 15, 2024 6:11 AM in response to BarryRGreene

Excellent info and I have done the same. This happened a year ago after iOS 17 and was eventually fixed whether on purpose or fluke since it is happening again and the tier two support have no idea nor does the engineers I am sending screenshots and videos too…


This was the forum case from a year ago…


iOS 17 / PadOS 17 / Mail : no longer reme… - Apple Community



i did not update all my devices, just my iPad Pro 11

the other devices are on iOS 17.7 and the move to Smart Folder suggestion still works perfectly…


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iOS 18, mail app no longer makes move to folder suggestion AGAIN…happened recently in iOS 17 as well

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