iOS 18, mail app no longer makes move to folder suggestion AGAIN…happened recently in iOS 17 as well

I have hundreds of folders that I use for various work projects. The suggested mailboxes has not worked since the launching of iOS 18. Same thing happened with iOS 17 but that was fixed right after the first or second update. I am still waiting this time around. Very frustrating. I don't think there is any self fix.

This is happening on my iPad—18.0.1. It's frustrating. I was hopeful that after a weekend of manually moving messages, the application would learn. No go.

I cannot find documentation on how this "move suggestion" feature should work.

Apple Customer Support has NO DOCUMENTATION on the iOS or Mac OS feature. The Product Manager for Apple's Mail App needs to pay attention and support their own team.

If you are reading this and frustrated, first open an Apple Support Case. Second, post here with your support case number (mine is 102430691283). Third, send in Feedback (below).

Apple also invites submission of comments, bug reports, and feature requests via its Product Feedback portal. For iPad and iPadOS:

Feedback - iPad - Apple

I now have iOS 18.3 on my iPhone AND THIS FAULT IN MAIL IS STILL NOT RESOLVED!

Apple, are you so busy with AI that you don’t do normal regression testing any more? Or is it The Coup this time?

I am still waiting for "Engineering" to return after "replicating" and submitting logs. Apple Customer Support still has no documentation on how this feature is supposed to work (shame on Apple's Product Manager for mail).

I did luck out and NOT update my iPhone. It is on iOS 17.7. The mail suggestions work A-OK.

I think it depends wether you are trying to smart move to the same mail account which seems to work or to another mail account which seems broken!

Yes. This is still NOT working on iOS 18.3.1

I have literally thousands of folders in my iCloud mail.

This was the most useful feature in iOS Mail and it’s gone again.

Instead, we get pointless AI features. My anger is rising. 🤷‍♀️

Please sort this Apple.

Well, the Mail App on the iPhone with this new update has been practically rendered useless. This new update is beyond atrocious,so much so that I’m thinking about switching over to an android and I’ve been a loyal Apple iPhone user since the first roll out of the first iPhone. My fix has been to download the individual apps from say Gmail and yahoo for my different accounts and outlook, and that seems to be sufficient yet cumbersome. I simply cannot believe that this is not been fixed yet. SMH. I know several people already that have switched over to android phones and they’re all urging me to do so as well. Seriously considering it unless Apple can fix this soon. And,

don’t even get me started about now not being able to save off to .pdf. Apple’s just decreased the efficiency of building my business and it’s maddening.

Recommendation:

• Write a log of everything you are doing with Apple's Customer Support, put a version number on the document, update it after every call with customer support, and then upload it to the Apple Support Ticket.

This helps Apple's Customer Support Team. I've run large tech customer support teams in the past. Something is seriously broken between Apple's Product, Engineering, and Support Teams.

The fact that there is NO WAY for Apple Support to escalate through their management to force Engineering and Product to create documentation for a feature is a core leading indicator to this concern.

Doing a documented log of your journey, troubleshooting, and updates is helpful to Apple's Customer Support person and their ability to pass that information to Engineering (they cannot talk to the Product Manager).

Here is an example of a troubleshooting log in this case:

2024-10-21 - Apple Move Suggestion on iPad iOS 18 Broken - 10******3

Notice that I edit screenshots of product privacy information.

After the call, I update again. This helps the next call to Apple Customer Support.

[Edited by Moderator]

I played around with that. It still does not work.

The VERY SAD part of this quest to get the mail "suggestion" feature fixed on iOS and Mac OS is the ZERO document provided by the Apple Product Manager and Engineering Teams.

Apple Customer support is stuck, caught between us customers who are impacted and the lack of engineering and product management support.

If you wish: You can send the feedback to reach those who work on the software behind-the-scenes at Apple, as it unlikely to be seen by anyone other than Apple-users, like ourselves here. Product Feedback - Apple

No obvious improvement on iOS. Interestingly, there are random mails where Spam is suggested.

More importantly: it works as normal on macOS!

I’ll keep requesting this feature to be turned back on with the next update! Respect!

Still not working. We are now on 18.2.1.

Maybe Apple is too pre-occupied with Artificial Intelligence

Feedback has been sent to Product Feedback - Apple Mail app.