iOS 18, mail app no longer makes move to folder suggestion AGAIN…happened recently in iOS 17 as well

This is happening on my iPad—18.0.1. It's frustrating. I was hopeful that after a weekend of manually moving messages, the application would learn. No go.

I cannot find documentation on how this "move suggestion" feature should work.

Apple Customer Support has NO DOCUMENTATION on the iOS or Mac OS feature. The Product Manager for Apple's Mail App needs to pay attention and support their own team.

If you are reading this and frustrated, first open an Apple Support Case. Second, post here with your support case number (mine is 102430691283). Third, send in Feedback (below).

Apple also invites submission of comments, bug reports, and feature requests via its Product Feedback portal. For iPad and iPadOS:

Feedback - iPad - Apple

Recommendation:

• Write a log of everything you are doing with Apple's Customer Support, put a version number on the document, update it after every call with customer support, and then upload it to the Apple Support Ticket.

This helps Apple's Customer Support Team. I've run large tech customer support teams in the past. Something is seriously broken between Apple's Product, Engineering, and Support Teams.

The fact that there is NO WAY for Apple Support to escalate through their management to force Engineering and Product to create documentation for a feature is a core leading indicator to this concern.

Doing a documented log of your journey, troubleshooting, and updates is helpful to Apple's Customer Support person and their ability to pass that information to Engineering (they cannot talk to the Product Manager).

Here is an example of a troubleshooting log in this case:

2024-10-21 - Apple Move Suggestion on iPad iOS 18 Broken - 10******3

Notice that I edit screenshots of product privacy information.

After the call, I update again. This helps the next call to Apple Customer Support.

[Edited by Moderator]

I am still waiting for "Engineering" to return after "replicating" and submitting logs. Apple Customer Support still has no documentation on how this feature is supposed to work (shame on Apple's Product Manager for mail).

I did luck out and NOT update my iPhone. It is on iOS 17.7. The mail suggestions work A-OK.

I played around with that. It still does not work.

The VERY SAD part of this quest to get the mail "suggestion" feature fixed on iOS and Mac OS is the ZERO document provided by the Apple Product Manager and Engineering Teams.

Apple Customer support is stuck, caught between us customers who are impacted and the lack of engineering and product management support.

Assuming you are using an inbox in Apple's "Mail" app:

If you haven't already: You might give Apple's 2024 method a try:

Move your email messages to a mailbox

1. Go to your Inbox in Mail.
2. Tap Edit in the upper-right corner.
3. Select the email messages, then tap Move.
4. Tap Move Message.
5. Choose a mailbox to move the email messages to.

From: Use mailboxes to organize email messages on your iPhone or iPad - Apple Support

If this is not working for you: You may want to send feedback to reach those who work behind-the-scenes at Apple : See webpage :Product Feedback - Apple

I think it depends wether you are trying to smart move to the same mail account which seems to work or to another mail account which seems broken!

When is this smart move feature finally going to get fixed in iOS 18 (again)?

We’ve reached 18.1 and still nothing…

No – that was why I posted! 🤔