Iphone 16 not booting up

I just got the 16 pro and while updating to ios 18.1 the phone turned off. Now every time I try to swipe up to open it, it doesn’t let me. I tried restarting it by holding the volume button and the power button and it just doesn’t work. I need help

iPhone 14, iOS 18

Posted on Sep 20, 2024 02:33 PM

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Posted on Sep 20, 2024 05:34 PM

Experiencing this same issue. Happened to me AFTER the eSIM transferred, cannot do anything.


Swipe up requests PIN, but then immediately goes away. Restarting shows a loading icon then boots into the same issue. Cannot restore via Mac because the phone is not unlocked.


Haven't even made it past initial setup yet.

5 replies

Oct 16, 2024 11:05 AM in response to Aaageneral

I had to go to the apple store. don't go to your phone carrier - I went to two stores (one was apparently not a "corporate" Verizon? I don't know)... and there wasn't anything they could do. when you go to apple- ask them to force the restore. it is getting caught in the iOS upgrade and freezing the whole thing. they need to hard wire in and do it from a laptop.

Sep 20, 2024 02:38 PM in response to not208

Try a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. (Hint.....ignore the "slider" when it appears and keep holding the Side button in until the Apple logo appears. This might take another 30 seconds.)


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation


If after a few tries the phone will still not restart.


2) Contact Apple Support.


Support


The phone may need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.


You can find a list of authorized service shops in your area using the link just below:


Find Locations

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Iphone 16 not booting up

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