You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📢 Newsroom Update

Apple expands tools to help businesses connect with customers. Learn more >

AppleCare+ warranty repair for Mac enrolled in Jamf Pro MDM

We have a remote employee whose Mac is having 2 issues - the CMD key is getting stuck, and right speaker is crackling


It was purchased by our company through Apple Business, is enrolled in ABM, and our ABM is connected to Jamf Pro which is our MDM


If he were to bring the laptop to his local Apple store, could Apple repair it, without needing to give them credentials to the laptop? Or if not, what is the recommended process for this? We strongly prefer not to wipe the laptop before getting it repaired.


Thanks in advance

MacBook Pro (M3 Max, 2023)

Posted on Sep 20, 2024 9:50 AM

Reply

There are no replies.

AppleCare+ warranty repair for Mac enrolled in Jamf Pro MDM

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.