AppleCare+ warranty repair for Mac enrolled in Jamf Pro MDM

We have a remote employee whose Mac is having 2 issues - the CMD key is getting stuck, and right speaker is crackling


It was purchased by our company through Apple Business, is enrolled in ABM, and our ABM is connected to Jamf Pro which is our MDM


If he were to bring the laptop to his local Apple store, could Apple repair it, without needing to give them credentials to the laptop? Or if not, what is the recommended process for this? We strongly prefer not to wipe the laptop before getting it repaired.


Thanks in advance

MacBook Pro (M3 Max, 2023)

Posted on Sep 20, 2024 09:50 AM

Reply

Similar questions

There are no replies.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

AppleCare+ warranty repair for Mac enrolled in Jamf Pro MDM

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.