eMichaelG Author

Level 1

18 points

Not able to sign into iMessage in macOS Sequoia

I'm unable to sign into iMessage on Sequoia. I enter my Apple ID and password and get an error. "An unknown error occurred." Any suggestions?

MacBook Air (M1, 2020)

Posted on Sep 16, 2024 5:48 PM

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eMichaelG Author

Level 1

18 points

Posted on Sep 17, 2024 4:23 AM

A post on MacRumors suggested that Cloudflare DNS, which I use, may be the issue. I changed to Google DNS (8.8.8.8) temporarily, and iMessage and FaceTime logged right in. Problem solved!

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eMichaelG Author

Level 1

18 points

Sep 17, 2024 4:23 AM in response to eMichaelG

A post on MacRumors suggested that Cloudflare DNS, which I use, may be the issue. I changed to Google DNS (8.8.8.8) temporarily, and iMessage and FaceTime logged right in. Problem solved!

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Level 2

303 points

Sep 17, 2024 11:43 AM in response to eMichaelG

Check that you are not using a VPN. With a VPN on either my router or my Mac, no iCloud service is working.

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Level 1

22 points

Sep 18, 2024 9:15 AM in response to eMichaelG

Confirmed, CloudFlare's DNS is the culprit. I thought I have my ISP's DNS servers but at some point I had to manually add 1.1.1.1 to my Wi-Fi's DNS settings. Removed and works fine.

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Sep 16, 2024 5:54 PM in response to eMichaelG

eMichaelG wrote:

I'm unable to sign into iMessage on Sequoia. I enter my Apple ID and password and get an error. "An unknown error occurred." Any suggestions?

hmmm...

you can try signing out of AppleID and back in again.

Then try again your Messages.app

Check your Apple ID device list to see where you're signed in

Check your Apple Account device list to find where you’re signed in - Apple Support

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eMichaelG Author

Level 1

18 points

Sep 17, 2024 12:06 PM in response to Cthulhu

Thanks for the reply, @Cthulhu. What solved my problem is just above your post. Cloudflare DNS seems to have been the problem.

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eMichaelG Author

Level 1

18 points

Sep 17, 2024 12:06 PM in response to leroydouglas

Thanks for the reply, @leroydouglas. What solved my problem is just below your post. Cloudflare DNS seems to have been the problem.

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Sep 24, 2024 5:18 AM in response to eMichaelG

Edit Locations.... Change DNS to 1.1.1.1 all will work again. A simple fix that took me ages to find.

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Sep 18, 2024 7:33 AM in response to eMichaelG

I can confirm that this worked for me as well. Why in the world CloudFlare would be the problem is baffling but, this is where we find ourselves.

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eMichaelG Author

Level 1

18 points

Sep 18, 2024 9:58 AM in response to eMichaelG

FWIW, I reverted to Cloudflare after signing in, and all still seems to be working fine.

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Not able to sign into iMessage in macOS Sequoia

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