iphone 14 pro max screen became extremely bright and white blank screen after ios 17.6.1 update

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Level 1

15 points

iphone 14 pro max screen became extremely bright and white blank screen after ios 17.6.1 update

3rd Sept

I updated to iOS 17.6.1. Within minutes, my screen became extremely bright and turned into a white blank screen. I called Apple Support, and they guided me through a force restart. Since it didn't work, they advised me to go to Switch.

4th Sept

At Switch, they said changing the screen would cost 2,000 , but couldn't explain why this issue occurred after the iOS update. They suggested I call Apple Support again, which I did.

I called Apple Support once more, requesting an explanation. They escalated it to a supervisor, who told me, "The phone must have had underlying issues, and updating the software exacerbated them."

Shouldn't iOS updates fix bugs and issues, not make them worse? It was frustrating to get explanations from two different entities, going back and forth. I paid for a premium product only to encounter this problem within two years. This is my first time experiencing such a situation.

iPhone 14 Pro Max

Posted on Sep 7, 2024 6:34 PM

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Answer 1

TheLittles

Level 10

201,695 points

Sep 7, 2024 7:23 PM in response to mrs183

mrs183 Said;

"The phone must have had underlying issues, and updating the software exacerbated them.: […]The phone must have had underlying issues, and updating the software exacerbated them.’ Shouldn't iOS updates fix bugs and issues, not make them worse?[…]”

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A Solid Color Screen After an Update:

It’s a commonly-reported on the forums. A a misconfiguration after the update can come about. So, see it is stuck in a boot loop: How to Fix an iPhone in a Boot Loop - Apple Community

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Answer 2

Sep 8, 2024 2:48 AM in response to mrs183

My wife's iPhone 14 Plus faced the same blank/green display issue last month. Switch/Apple was unable to offer a one-time exception. Apple quoted unreasonably as the overall cost for the display replacement.This is not a broken display or crack issue due to user misuse; this is a sudden situation that occurred with the display. We know how carefully we handle this expensive iPhone.

In March 2024, my iPhone 13 experienced the same problem, but Apple considered a one-time replacement since this issue has commonly affected iPhone 13 users.

Whether a common case or a rare one, Apple should treat them the same, as we are all sharing the same reputable brand and should not be biased by the models. This blank/flickering display issue has widely affected users worldwide, and for me, this problem is critical since display quality is the most important feature, aside from any others. Apple Malaysia, please take this matter into consideration, as you are currently NOT the only one offering the best technology, mobility, specifications, and software. There are many competing brands that can provide comparable value in smartphones.

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Answer 3

mrs183 Author

Level 1

15 points

Sep 8, 2024 1:28 AM in response to sya185

No, better buy new phone.

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Answer 4

TheLittles

Level 10

201,695 points

Sep 8, 2024 12:33 PM in response to mrs183

mrs183 Said:

“Hi TheLittles, To confirm, since my screen appears completely white and blank,i shall guess the ‘update button’ on the touch is it? I'm referring to step 5. […]I hv tried the steps and click update in Itunes. It eventually mentioned, ios is the in the latest update. No need further update.”

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Updating Using a Computer:

The option to update is in iTunes. As for pressing something, it depends on the device model. See your device in step 2.

So, are we all set from here?

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