Apple and Unidays Education offer - international students

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Level 1

3 points

Apple and Unidays Education offer - international students

beware of this offer as it can create issues.

Basically my daughter's old MacBook Air died and so we must replace it. we live in France but she will be at Uni in the UK. We set up her Unidays ID but when we tried to buy the new Macbook Air in France we were unable to get the discount.

Likewise we were unable to take advantage of the UK Unidays deal as Apple UK wont deliver to France where she needs it now to do work. We are therefore stuck between 2 offers and cant benefit from either.

Neither Unidays nor Apple are willing to offer any solution or reimbursement. there must be other students in this situation; its incredibly unfair... just because a student lives in one country but studies in another they cannot benefit from some of the offers.

we have complained to Apple France and Unidays and neither want to help. ridiculous.

Posted on Sep 4, 2024 3:05 AM

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Answer 1

Top-ranking reply

etresoft

Level 9

50,364 points

Sep 4, 2024 4:19 AM in response to peewus

Apple operates on a country-by-country basis. That way, it can more easily comply with the myriad laws around the world. But one side effect of this is that Apple generally doesn't do international shipping or sales. You have to do all of your business in-country. Now that the UK has left the EU, it is considered a different country. A purchase by an EU citizen in the UK, being used in the EU, might be considered taxable by the EU. Apple in the UK isn't going to deal with that. You can either buy at home, or travel, and deal with customs/duties on your own. That's the way it works everywhere in the world.

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Answer 2

peewus Author

Level 1

3 points

Sep 5, 2024 8:50 AM in response to etresoft

Thanks for your reply but thats not what I mean at all. Fully aware that they cant ship a laptop from UK to France without import duties.

My point is this - all of the Apple sites offer students a special deal... we live in France and so should be able to buy her laptop in France and get the special student deal and support etc when she is home... BUT just because she is going to a university in a different country it means that they cant offer her the French deal... ridiculous!! Likewise she cant benefit from the UK deal as they wont ship to France and the deal will be finished by the time she goes to Uni so even though she is a verified student their 'computer says no' and no one at either Apple or Unidays is willing to help her get a fair deal on what is a very expensive device. We are the equivalent of €350 out of pocket.

i cant believe she is the only student who lives in one country and goes to uni in another - there must be thousands. Just very disappointed in Apple, the largest company in the world!

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Answer 3

Sep 5, 2024 10:46 AM in response to peewus

peewus wrote:

Likewise she cant benefit from the UK deal as they wont ship to France and the deal will be finished by the time she goes to Uni so even though she is a verified student their 'computer says no' and no one at either Apple or Unidays is willing to help her get a fair deal on what is a very expensive device.

Do you have friends or family members in the UK you could have it shipped to?

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