I am unable to download iCloud files on iPhone

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Falcon2020 Author

Level 1

4 points

I am unable to download iCloud files on iPhone

When I try to download a file using the files app on my iPhone I get an error and the symbol is the iCloud with an exclamation mark in it (see partial screenshot below). According to what I can find out this symbol means insufficient storage. I have a 2TB iCloud account with only 243.7 GB used. I have 512GB storage on my iPhone with only 121.82 GB used. iCloud works fine on my iPad and MacBook. My iPhone is on iOS 17.6.1

[Re-Titled by Moderator]

iPhone 12 Pro Max, iOS 17

Posted on Aug 25, 2024 7:14 PM

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Answer 1

muguy

Level 10

90,434 points

Aug 25, 2024 9:12 PM in response to Falcon2020

That doesn't necessarily indicate a storage issue, it could be a connection issue or something else. Is the file accessible at iCloud.com? Try moving the file to a different location to sync it again.

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Answer 2

Falcon2020 Author

Level 1

4 points

Aug 25, 2024 9:30 PM in response to muguy

Thanks for that. They are accessible on iCloud.com and it is multiple files in multiple folders on iCloud I can’t access. I can access all files on other iOS devices using the files app or finder. I appreciate your knowledge so any further help is appreciated. I have restarted the phone.

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Answer 3

Falcon2020 Author

Level 1

4 points

Aug 25, 2024 10:47 PM in response to Falcon2020

Sorry for wasting your time. Under mobile down below all the app settings saying whether or not the app can use mobile data ID one stating whether mobile data can be used for iCloud file transfer. This has inadvertently been turned off. Probably by an update. Anyway I’ve turned it back on and it works. It would help if the error reflected the problem.

thanks again for your help.

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I am unable to download iCloud files on iPhone

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