my friend was subjected to a fraudulent trick, entered someone else's icloud and the phone was put into lost mode then demanded money. The box and receipts after purchase were still intact, please tell me what to do now?
iPhone 13, iOS 17
Your friend will need to provide the original purchase receipt from Apple or Authorized Apple Seller to remove the Activation Lock. A third party receipt will not be accepted.
the fact is that the phone is new and was bought less than a week ago, a new one, eventually fell for the trick: the person asked to log into icloud from his phone, then blocked it and demanded money for unlocking, he transferred a large amount to him and the person disappeared
.......and the person disappeared
Unfortunately, this is always the case. The criminal has the money and has no incentive to "help" the person that was scammed.
Your friend needs to make an appointment at the Apple Store for assistance in completing an Activation Lock Support Request. The details are in the link below. Please note that the phone must not be in "Lost Mode".
https://al-support.apple.com/#/additional-support
Please understand that if the phone really was placed in Lost Mode, that Apple cannot complete the Activation Lock Support Request that I detailed in another post above.
I'm sorry, but based on the information that you have provided, your friend has a useless phone on his / her hands.
If an iPhone is locked to a previous owner, they will have to unlock it.
Activation Lock for iPhone and iPad - Apple Support
there is no previous owner, he is new, there are checks and all the documents, he believed a stranger and she deceived him
maybe there is an opportunity to write to support apple , provide evidence that he is the owner and provide evidence that he was subjected to fraud
Yep! The purchase receipt will be required and you will need to follow the links that have already been provided to remove the Activation Lock.
thanks a lot, I hope this helps, it's a little expensive considering the scammers, it cost him 15 iPhones, about $ 2000
iPhone locked to owner
