IMemories lost one of my tapes and then lied about it. And it was a ridiculous lie.
Get this: I sent them 14 tapes. When they were finally digitized and processed, I noticed that one of the tapes that appeared on their site was not mine. It was video of a different family, all strangers. Plus my 14th tape (a super sentimental and irreplaceable video of the day our son was born) was missing!
After a months long “investigation,” they concluded that the 14th tape I sent them was the other family’s tape. In other words, I was the one who sent them the other family’s video! When they finally returned my box of tapes, there were only 13 tapes. Bottom line: they lose tapes and then blame you, even when the explanation is ridiculous.
I will never use them again. The entire purpose of their business is to help preserve analog memories. Instead, they permanently lose them. And then lie about it. At a minimum, they should own up to their error and apologize. But nope, that didn’t happen. Doing the right thing is another thing they have lost.