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I bought 3 Macbook Pros & with each purchase I bought Microsoft Business for Mac. My main Macbook is having problems with the software and is asking for a passkey. I don't know where to find that and I can not find the original boxes with the Purchase keys.
I ordered them custom through apple.
MacBook Pro 13″, macOS 14.6
This is a user-to-user forum.
It sounds like you need to contact Microsoft and/or Apple. I'm guessing Microsoft. It may help to have copies of your purchase receipts handy.
MacBook Pro + Microsoft for Mac purchased- No longer working
