Cannot update to 17.6 on iPads

Whether or not you are able to update your iPad to a newer version of iOS/iPadOS will be dictated by the iPad model - and the currently installed version of iOS. You can find this information here:

Settings > General > About

Not sure which iPad you have? Identify your iPad model.

Here is a list of the highest version of iOS supported by the older models of iPad (for simplicity - “generations” are shortened to a number) that are restricted in their ability to be updated:

32-bit devices (obsolete)

iPad1 - iOS 5.1.1

iPad2, iPad3 and iPad mini1 - iOS 9.3.5 (WiFi Only models), iOS 9.3.6 (WiFi & Cellular)

iPad4 - iOS 10.3.3 (WiFi Only), iOS 10.3.4 (WiFi & Cellular)

64-bit devices

iPad Air1*, iPad mini2 and iPad mini3* - iOS 12.5.7

iPad Air2, iPad mini4 - iPadOS 15.8.3

iPad5, iPad Pro (9.7"/12.9" first generation) - iPadOS 16.7.9

(*) obsolete

Newer models are all able to be updated to the current version - iPadOS 17.6

• iPad Pro 13" (M4)
• iPad Pro 12.9" (2nd generation and later)
• iPad Pro 11" (1st generation and later + M4)
• iPad Pro 10.5"
• iPad Air (3rd generation and later + M2)
• iPad (6th generation and later)
• iPad mini (5th generation and later)

If your iPad is capable of update to a more recent version of iOS/iPadOS than is currently installed, these support pages outline both the available methods by which the update can be performed - and troubleshooting should you experience difficulties:

Update your iPhone, iPad or iPod touch – Apple Support

If you can't update or restore your iPhone, iPad or iPod touch – Apple Support

If your iPhone, iPad or iPod touch won’t update - Apple Support

iOS update and restore errors – Apple Support

Be aware that while an iPad may be capable of update, in some circumstances you may need to use a computer to perform the update*. To do so, you will need access to either a Windows PC (with iTunes for Windows installed - or the more recent Apple Devices App) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). Ensure that your installed version of iTunes has been updated to the most recent version; the essential device drivers are included.

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support

Update software on iPhone, iPad or iPod touch in iTunes on PC - Apple Support

Update your iPhone, iPad, or iPod touch with the Finder - Apple Support

Apple Devices App (Windows PC):

https://apps.microsoft.com/detail/9np83lwlpz9k?hl=en-ms&gl=MS

(*) If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.

Genius Bar Reservation and Apple Support Options - Apple

If you have a beta profile installed, ensure this has been removed from your iPad - as, otherwise, installation of production software updates may be inhibited. This support page provides the necessary information to remove the beta from your iPad:

How to uninstall iOS beta software - Apple Support

You should note that for your iPad to install an available update, its battery must be charged to at least 50% capacity - and/or be connected to its Power Adapter. Similarly, the iPad can only be updated over a standard WiFi connection - or be updated by a PC or Mac using iTunes or Finder - over a USB connection.

I'm having the same problem. My iPads won't update. They download the 17.6 update and then the time line stops moving when it shows as "preparing update". I've tried many times and it's the same thing each time. (One iPad is brand new and I can't activate it as the download is required and it won't work...)

EDIT - it's working now. Don't know why it didn't before.

Click ▶︎ Update iPadOS for step-by-step directions.

No update available?

See ▷ iPad models compatible with iPadOS 17.

Click ▶︎ iPad User Guide. 📖

Good luck! 👋🏼😉

Hello~ I am glad you are able to update now. Enjoy your iPads and weekend!

~Katana-San~

Hello~ What happens when you try to update ? Message? Click on the link below and review…

If your iPhone or iPad won't update - Apple Support

Post back if needed.

~Katana-San~

Thank you. It was very odd that the update wouldn’t complete and then suddenly it did. Wasted about an hour trying to get it work. Anyway, all good now.