We have Apple One with Family sharing. All family members are added but one is not benefiting from increased I cloud storage. That user already had individual extra storage set up (and we are still billed £0.99 per month). We think this is preventing them from being added to the family storage but don’t know how to rectify this. Can anyone please advise.
[Re-Titled by Moderator]
iPad, iPadOS 17
The user will have to manually switch over from their personal plan to the family plan.
If a family member is already paying for their own iCloud+ plan, they can choose to switch to your plan or keep their own and still remain part of the family. When they switch to the shared family plan, they get a refund for the remainder of their personal plan. They can't keep their current plan and use the shared family plan at the same time.
Share iCloud+ with your family - Apple Support
On your iPhone, iPad, or iPod touch
In iOS 16 or iPadOS 16 later:
In iOS 15 or iPadOS 15 or earlier:
Tell them to click here and follow the instructions. This can't be done from the organizer's end.
(254338)
All sorted. Thank you very much.
How can I fix the issue of a family member not benefiting from iCloud storage in Apple One?
