Hyperlinks not working in Outlook365

Hyperlinks have stopped working when trying to open them in Outlook 365

iMac 21.5″ 4K, macOS 13.6

Posted on Jul 12, 2024 06:10 AM

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Hyperlinks Not Working in free Outlook I’ve been using the free version of Outlook for 20+ years and I’ve run into a new problem. Last week hyperlinks suddenly stopped working. It can be an actual link/url spelled out or it can be an email that I’ve received from a company or organization that I normally deal with that you click on an image which normally takes you to that product, article, forum, etc. I realize that they are all links or hyperlinks but I mention it because even the most simple links no longer work. This is occurring on two different iPad Pro’s. iPad Pro 9.7” and 10.5”. Both are running Safari, both have the latest iOS. Access to Outlook is through Safari, not the Outlook app. Each iPad is using a separate email account. I also have two iPhone 11’s, each with the same email accounts as the iPads. Outlook is typically accessed through the Outlook app on both phones. Hyperlinks working on both. I also tried accessing Outlook through Safari on the iPhones and hyperlinks worked. Accessing Outlook from a PC via Firefox or Chrome, hyperlinks work fine. I have not tried accessing Outlook on the iPads via the Outlook app. I’d prefer to continue to access via Safari as I’ve done on both of these iPads for about 7 years now without any issues. So, at first I thought that this was an Outlook problem but it looks to me like an iPad or Safari problem. I’ve also posted this on the Microsoft Community but I figured I can’t be the only one with this problem so I’m posting here as well. Any help would be greatly appreciated.
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Hyperlinks are not working from email and documents. Hyperlinks are not working from email and documents. I use Google as default; they work with Safari. Anyone else having this issue? Reminding me of the 2001 anti-trust against Microsoft related to IE vs. Netscape and other search engines.
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Outlook Email Links Stopped Working On iPad About two weeks ago my links from emails I receive on Outlook stopped working on my iPad. They work on my desktop. I’m using Safari. I tried switching browsers to Chrome and Firefox, didn’t help. I looked up the question on Microsoft forums and tried the different recommendations. Still nothing. This happened after I was trying to log into a different email account and kept using the wrong password (I wasn’t paying attention and thought I was logging into my usual email account) and got locked out overnight. The next day when I logged into my usual account, I could no longer click on the links for my usual email account or any of the other Outlook email accounts. Links work on my gmail account, and on Outlook on the desktop computer and my iPhone. Just not the iPad anymore. I’d really appreciate any help if anyone can think of anything. Thanks
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1 reply

John Galt

Level 10

153,514 points

Jul 12, 2024 06:04 PM in response to PhilYarm

Contact Microsoft for support: Contact a third-party vendor - Apple Support

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Hyperlinks not working in Outlook365

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