You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Cannot open old .mov files with quicktime or VLC or handbreak

I have old .mov files that do not open with quicktime. An error saying "the file isn't compatible" appears. I have also tried to open them with VLC. I have also tried to convert them with VLC. The same outcome occurs either way, the file is just the first image frozen even though the tracker at the bottom seems to move along.


I also tried converting with Handbreak and Compressor, but no luck.


These are old videos of my kids and babies and I really want to get them back, what is the best way to get them to work again?

Thanks!

iMac 21.5″, macOS 10.15

Posted on Jul 6, 2024 2:59 PM

Reply
1 reply

Cannot open old .mov files with quicktime or VLC or handbreak

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.