Confusion about how Apple Music works

I wanted to do one thing: transfer the playlists on my iPhone to the Apple Music library on my Mac.


When I upgraded my OS, I lost a lot of music files in Apple Music. Over the many years I've used the iTunes software, I've deleted, moved, acquired thousands of files in a VERY disorganized way. I have iTunes libraries tucked under other directories, sub-directories, sub-sub-directories, sub-sub-sub-directories on two different hard drives. My fault. But somehow, iTunes kept working fairly predictably, and I didn't have big problems with my iTunes libraries.


But this time, after I upgraded to macOS Monterey, a LOT of music files did not show up in Apple Music. When I searched for them, I found that the files were there on my drive. Music could not "see" them. It also zapped ALL of the playlists on my iPhone.


I thought I could restore the playlists from my iPhone or my iPad. But when I connected my iPhone to Music on my Mac, Music synced my iPhone, so because (I guess) all the playlists on my Mac had been deleted, all the playlists on the iPhone disappeared. (I also discovered that I couldn't transfer music files from the Mac to my iPhone. Music on the Mac recognized the iPhone connected to the Mac, but it wouldn't allow me to drag and drop files to the iPhone.)


Fortunately, I could delete everything on my iPhone and restore it, using a previous cloud backup. That took hours and I had to do it twice when I tried (foolishly) to connect the iPhone to Music on my Mac again.


OK. I'm rambling. I am confused. Let me ask a few coherent (I hope) questions.


  1. How do I connect my iPhone to Music on my Mac so that Music does not sync my iPhone and delete the playlists?
  2. How do I set up Music so that I can once again transfer music from the Mac to my iPhone (or iPad) without having Music sync my iPhone?
  3. Is there a way to export a playlist from an iPhone or iPad as an XML file, which can then be imported into Music?


Please don't provide instructions based on the older iTunes software. I've seen a LOT of that kind of advice. It's not helpful. (For example: "Oh, it's simple. Just go to . . . click on . . . and export the playlist as an XML file, which iTunes can then import as a playlist." THAT FEATURE DOESN'T SEEM TO EXIST ANYMORE. THERE MIGHT HAVE BEEN A FEATURE LIKE THAT IN iTunes. IT SEEMS NOT TO BE THERE IN MUSIC. Or: "It's simple. Just connect your iPhone to your Mac with a USB cable and export . . . etc." No, when I did that (twice), Music just wiped out the playlists on my iPhone. )



iPhone SE

Posted on Jul 1, 2024 06:33 PM

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6 replies

Jul 1, 2024 08:24 PM in response to ghn

Along with your exact issues ...I just purchased an entire album for $11.99. It shows as purchased when I open the music app but I can't find it anywhere ....either on my playlists, recently added, or anywhere on my library!


This is very frustrating and honestly infuriating since I have purchased literally hundreds and hundreds of songs and albums over the years with my iTunes on the iTunes Store.


I tried purchasing the Music subscription as advised by an Apple Service tech and that did nothing to restore my playlists. I've since cancelled my subscription. Now I can't update my existing custom playlists when I purchase new music!


Is Apple now forcing their long dedicated customers to subscribe to their Music app for $10.99 a month or suffer the consequences of not doing so????? Very angry and frustrated with Apple!

Jul 1, 2024 08:30 PM in response to ghn


How do I connect my iPhone to Music on my Mac so that Music does not sync my iPhone and delete the playlists?

If you use Apple Music (streaming) and log into the same Apple ID, your devices will remain in sync. Same with a subscription to iTunes Match. Otherwise, you need to connect your device to your Mac and use finder to sync.


2. How do I set up Music so that I can once again transfer music from the Mac to my iPhone (or iPad) without having Music sync my iPhone?

Not sure what you mean. "Transferring" and "syncing" are one and the same as far as connecting your device.


3. Is there a way to export a playlist from an iPhone or iPad as an XML file, which can then be imported into Music?

No.

Jul 2, 2024 06:35 PM in response to muguy

Hello muguy. Thank you for responding.


I used to be able to connect my iPhone to my Mac. The iPhone would appear as an icon in the Library menu on the left of the file display.


In iTunes, I could see the files on my iPhone or see the files on my Mac.


I could highlight files in the iTunes library on the Mac, then drag and drop them onto my iPhone. The music files would then be transferred to my iPhone. When I viewed the iTunes app on my iPhone, the files I had transferred from the Mac to the iPhone would appear in the iPhone app.


I assumed I could do the same thing now that the Music app has replaced the iTunes app. But Music doesn't seem to work the same way. I can highlight file names in Music on my Mini, but they cannot be "dropped" onto my iPhone and copied to my iPhone.


I assume I must have something set up wrong. But after getting my playlists wiped out twice and then having to delete everything on my iPhone so I can restore from a backup file (this takes HOURS), I really would like to have some solid information about what I'm supposed to do.


PhotogBill 121 (above) thought that Apple is trying to force users to subscribe to Music. Could that be what is happening? Unless I subscribe to Apple Music, I can't transfer files between my Mac and my iPhone?

Jul 5, 2024 03:46 PM in response to muguy

The problem is that quite a few (hundreds) of the items in iTunes (and now in Music) were downloaded automatically from CDs that I purchased over many years and played via my Mac (and so via iTunes and Music). So a lot of music wasn't purchased through iTunes (Apple Music store).


And, as I said, I've really messed up my libraries over many years, several hard/SSD drives, and several computers.


Again. Thank you for your help.

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Confusion about how Apple Music works

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