how to cancel the subscription of App "Camscanner" ?




how to cancel a subscription - I logged in and they gave me a premium, but I don’t need it. The subscription itself does not appear in the list.

iPhone 14 Pro, iOS 17

Posted on Jul 1, 2024 02:43 PM

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9 replies

Jul 1, 2024 03:32 PM in response to flyonch

Downloaded the application from where exactly?

Did you maybe create an account for the app by using the "Sign in with Apple" option? If so, that is not tied directly to your Apple ID. Any charge would be taken from whatever payment method you added to the account with them, and would have nothing to do with Apple.


It does not appear it has an active subscription on your Apple ID, so no way for it to charge you there.


You may need to go through the Camscanner.com website directly.

https://www.camscanner.com/


Jul 28, 2024 10:34 PM in response to sectumka

Hi, the answer from the 'CamScanner' team was like this: Hi,

Thanks for contacting us. 

According to the records, the premium account was gifted to you for free. You can use the premium features until year 2100. Please rest assured that no fee will be charged. 

If you have any further questions, please feel free to contact us.

Thank you for supporting CamScanner.

Best Regards

CamScanner Team.


Nothing has been written off yet

Jul 29, 2024 11:26 AM in response to flyonch

Correct. But it still activated through Camscanner directly, so only through them can it be cancelled.

If it has not charged you, and it looks like it won't until the year 2177, then what us the issue?


But again, if you do really want to have it cancelled, then only through Camscanner can it be cancelled, it does not appear to be managed through Apple, so there's nothing you can do from the Apple side.


You need to contact Camscanner again and tell them to cancel it.




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how to cancel the subscription of App "Camscanner" ?

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