The App Store on my iPhone has disappeared

My App Store is GONE. I’ve tried messing around with parental controls, screen time, and looking in the App Library, but the app simply disappeared. For a separate reason, I have transferred devices and noticed that the App Store is even gone on my new phone. I really need help.


[Re-Titled by Moderator]

iPhone XR, iOS 17

Posted on Jun 26, 2024 09:37 AM

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Question marked as Top-ranking reply

Posted on Jun 26, 2024 09:44 AM

Check Settings ➜ Screen Time ➜ Content and Privacy Restrictions ➜ iTunes & App Store Purchases ➜ Installing Apps and make sure its set to "Allow".


If you have a corporate or school Exchange Email account, it may restrict the App store. You would need to contact the office or school IT department if that is the case.


88 replies
Question marked as Top-ranking reply

Jun 26, 2024 09:44 AM in response to audheron

Check Settings ➜ Screen Time ➜ Content and Privacy Restrictions ➜ iTunes & App Store Purchases ➜ Installing Apps and make sure its set to "Allow".


If you have a corporate or school Exchange Email account, it may restrict the App store. You would need to contact the office or school IT department if that is the case.


Jun 26, 2024 09:58 AM in response to audheron

If Installing Apps is set to allow and you still cannot see the App Store, then try turning off the Content & Privacy Restriction at Settings > Screen Time > Content & Privacy Restrictions > Content & Privacy Restrictions. In addition, turn the switch off at Settings > Screen Time > Share Across Devices.


Do a restart and enter "App Store" in the App Library search bar if you do not see it on one of your Home Screens.

Sep 23, 2024 11:30 AM in response to audheron

On your Home Screen > Look down below at the bottom where there is a button with a magnifying glass next to the word Search > Click on Search, and at the top you should see the blue App Store button > Press on the blue AppStore and a list appears (which says: search,redeem,updates,purchases, etc.) Keep pressing the blue App Store button until it starts wobbling/jiggling > while you are still pressing it, slide it to the left, and it will go on your Home Screen wherever you drop it.

Oct 5, 2024 07:32 AM in response to audheron

Hi all, just want to share my solution for this problem. I tried to find the solution from all places, and try everything including resetting apps and allowing screen time.


apparently, i have an app that hiding some apps : Cape. I never hide the app store


if u have similar app, u can go to settings> screen time> apps with screen time access>cape, then switch off first. This will unhide the App Store..


hope this can solve the problems

Oct 5, 2024 09:15 PM in response to HELPMEPLEASE7393

HELPMEPLEASE7393 wrote:

I have tried everything listed here, I’ve tried messing with security settings(signed in in another device, heard that may of caused it), resetted my phone way to much times, and it’s still GONE.

Not sure what was indicated by messing with security settings, but did you shut off Content & Privacy Restrictions at Settings > Screen Time > Content & Privacy Restrictions.


Did you swipe all the way to the left and enter "App Store" in the search field to see if it shows up.


Did you see if you have any hidden apps?

Hide purchases from the App Store - Apple Support

Oct 11, 2024 09:52 PM in response to Hussain___

Hussain___ wrote:

I’ve tried all these things and restarted my phone multiple times, but the app is still missing.

Let us know what all the things are that you have tried.

Restrictions, App Library, and hidden apps are 3 that have been detailed in this thread multiple times. You can describe what you have found by following those steps or provide screenshots if that would be helpful.

Oct 25, 2024 07:35 PM in response to crissy281

crissy281 wrote:

Me too, no matter what I do it just won’t show up. I have every update, I’ve restarted my whole phone and deleted practically everything. I’m stressing out. Please help me fix this.

Read the replies here and let us know what you have done. None of what you have posted has been suggested, but the steps to resolve the issue has been posted many times.

Nov 5, 2024 06:05 AM in response to anesa288

What exactly is "everything" that you have tried?

Have you read the thread you replied to? Have you tried the suggestions here?


Settings ➜ Screen Time ➜ Content and Privacy Restrictions ➜ iTunes & App Store Purchases ➜ Installing Apps and make sure its set to "Allow".


If you have a corporate or school Exchange Email account, it may restrict the App store. You would need to contact the office or school IT department if that is the case.

Nov 5, 2024 09:17 AM in response to audheron

Starting on your Home Screen >

Look down at the bottom where there is a button with a magnifying glass next to the word Search >

Click on Search and at the top of your phone you should see the blue App Store button >

Press on the blue App Store button and a list will appear (which has the words: search, redeem, updates, purchases, etc.) >

Keep pressing the blue App Store button until it starts wobbling/jiggling >

While you are still pressing it (because now it is wobbling/jiggling) >

Slide it to the LEFT, and it will go onto your Home Screen wherever you drop it.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

The App Store on my iPhone has disappeared

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