Apple ID locked and can't confirm due to old phone number.

I gave my son my old Iphone XR and his account is locked. He has changed his phone number and his backup number was my work phone number however, we do not have any oof those numbers anymore. How can we unlock his phone as we just managed to get his screen fixed.

iPhone XR

Posted on Jun 24, 2024 01:07 AM

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1 reply

Jun 24, 2024 04:39 AM in response to soana291

I understand, this is quite an inconvenient situation. Let's look at what can be done to unlock the Apple ID if you don't have access to the old phone numbers.


Steps to Recover Access to Apple ID


Recover Apple ID via Apple’s Website:


  1. Go to the iForgot website.
  2. Enter the Apple ID (email address) and follow the instructions.
  3. When the system asks for phone number verification, select the option "I can't use this number".


Using Email Address:


During the recovery process on iForgot, you may be asked to verify via the email associated with the account. Make sure you have access to that email address.


Request Account Recovery:


  1. If you don’t have access to either the phone number or the email, you can request account recovery.
  2. During the recovery process, Apple may ask several questions to verify your identity. This can take a few days while Apple verifies the information.


Contact Apple Support:


  1. If the above steps don’t help, it’s best to contact Apple Support directly.
  2. Explain the situation, provide all necessary information, and proof of account ownership (e.g., information about purchases, if available).
  3. Apple Support may offer additional steps to recover access.


How to Contact Apple Support


Via the Website:


  1. Go to the Apple Support page.
  2. Select the topic "Apple ID" and then "Locked or Disabled Account".
  3. Follow the instructions to contact support via chat or phone.


By Phone:


Find the contact number for Apple Support in your region on the Apple Support Contact page.


Additional Tips


Prepare Information: Before calling support, make sure you have all necessary information ready: device serial number, purchase date, and any other information that might help confirm account ownership.


Be Patient: The recovery process can take some time, especially if identity verification is required.

I hope these steps help you recover access to the Apple ID and unlock the phone. If you have any further questions or issues, feel free to ask!

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Apple ID locked and can't confirm due to old phone number.

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