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My son passed away 7/23, he left everything in his WILL to Me, his mother, Apple won’t even let me delete his information on his iPhone and new Mac computer bc I don’t have the credit card shown on his account
[Edited by Moderator]
iPhone XS Max
Were you able to provide court documentation?
The article linked by den.thed also says that court documentation may be required. The purpose of this court documentation is to show that the Will is valid and there are many things that a court must consider:
These are not easy matters that Apple can make a determination and must rely on the courts to provide direction. Each State or Region will also have different rules that Apple is not familiar with. I am sorry you are having to go through this as it is always difficult.
Were you able to provide court documentation?
The article linked by den.thed also says that court documentation may be required. The purpose of this court documentation is to show that the Will is valid and there are many things that a court must consider:
These are not easy matters that Apple can make a determination and must rely on the courts to provide direction. Each State or Region will also have different rules that Apple is not familiar with. I am sorry you are having to go through this as it is always difficult.
Sorry for your loss.
Have a look at > How to request access to a deceased family member's Apple account - Apple Support
I am unable to manage a deceased son Apple devices
