How can I get a refund for the unauthorised charges on Coursiv subscription?

Question

How can I get a refund for the unauthorised charges on Coursiv subscription?

Hello,

hope you are doing well!

i’m writing to inform you that, i saw the advertisement on facebook for the company called “coursiv” it said that i have to pay 0.71 USD for subscribtion and i confirmed but suddenly, it charge me 20 USD and 50 USD more after that. I will send you a screenshot. I have contacted their support and they refuse to refund they are ignoring me. I am using apple about 15 years or more and i believe you will help me. Please contact them or refund my 50 usd only keep their 20 if they want. Pleade

[Re-Titled by Moderator]

Posted on Jun 18, 2024 8:35 AM

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Answer 1

Jul 16, 2024 12:26 AM in response to Delocatedvito

I need a refund on an unauthorised debit of €49,99 twice on my account I’ve been contacting COURSIV customer support but to no avail.

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Answer 2

Jeff Donald

Level 8

41,706 points

Jun 18, 2024 8:48 AM in response to Delocatedvito

It looks like you’ve been scammed. Apple is not a bank. It does not approve or decline transactions. Only the bank that issued your payment method (credit or debit card) can verify and approve or decline transactions. Apple Pay is just a means by which the transaction and payment information is encrypted and securely sent between your bank and the merchant.

If the merchant scammed you, you need to report the fraud to your bank. There is nothing Apple can do in regard to a refund.

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Answer 3

Limnos

Level 10

424,487 points

Jun 22, 2024 4:24 AM in response to Delocatedvito

By the way, you also need to read things carefully. You say, "it said that i have to pay 0.71 USD for subscribtion" It does not say that, what it says is it costs 0.71 per day for a 4 week subscription. That would be $19.88

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How can I get a refund for the unauthorised charges on Coursiv subscription?

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