iPad 13 inch with magic keyboard unusable shaking front camera

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Level 1

9 points

iPad 13 inch with magic keyboard unusable shaking front camera

I recently purchased a iPad 13 inch Pro and appropriate magic keyboard to go with it. it is completely unusable with zoom calls and FaceTime because the front facing camera shakes so bad even when sitting on a stable desk, slight touch of the keyboard or the desk shakes the camera. It’s horrible.

I understand the magic keyboard has problems using the part of the iPad screen, but this design flow is exposed when using a very common use case scenario for professionals and everybody nowadays

Does anybody else have this problem?

I am about to return it both the iPad and the keyboard. Unless I could find a fix for this.

iPad mini, iOS 9

Posted on Jun 10, 2024 6:42 PM

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Answer 1

Jun 11, 2024 3:50 AM in response to jason_means

In the first instance, you might be best advised to initially seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page.

Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044

You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to offer assistance:

Genius Bar Reservation and Apple Support Options - Apple

If purchased directly from Apple, in most countries/regions you have 14-days within which you can unconditionally return an undamaged item for exchange or refund. If applicable, you might be well advised to consider this option while it remains available to you.

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Answer 2

jason_means Author

Level 1

9 points

Jun 12, 2024 4:11 AM in response to LotusPilot

I contacted customer support and it was suggested that I take it to the genius bar. I don’t see the point considering this looks like a design flaw with the new magic keyboard.

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iPad 13 inch with magic keyboard unusable shaking front camera

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