Apple Watch Ultra depth gauge not working

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Level 1

16 points

Apple Watch Ultra depth gauge not working

AWU 1 does not detect that I am underwater. When I open the depth app and go underwater it does not detect that. This worked fine last year, when I was putting the Watch in a depth of 20cm the app auto launched and showed me the depth. Now it refuses to work. The Watch has been reset 3 times (unpair and pair) due to another issue.

Could this be related to an issue with the Watch altimeter that is not accurate and counts about 200 floors a day. Is there any connection between the two?

I am so disappointed from my Apple Watch Ultra, it became unreliable for fitness tracking.

Posted on Jun 8, 2024 08:32 AM

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Answer 1

Top-ranking reply

crr246

Level 1

22 points

Jun 25, 2024 01:02 PM in response to oria70

Hi. Wonder if you figured it out or not. I’m having the same issue with the depth gauge and flights climbed. Apples solution to the problem is I pay 499 to have the watch repaired or replaced by them. Unbelievable!! My AWU 1 is about 18 months old and still like new. No physical damage. I’m sure Apple is aware of the issue but they refuse to admit it and/or repair free of cost. Hopefully enough people complain where something is done. Thxs

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Answer 2

oria70 Author

Level 1

16 points

Jun 25, 2024 10:00 PM in response to crr246

Hi,

Unfortunately no :-(

Both functions refuse to work properly, been at the sea a few more times sine then and tried to go deeper, but the watch is unable to detect I am underwater. When checking my altimeter at sea level it jumps between -15 to 100 meters. Spoke with Apple lab, and they want 550 euro to replace the watch!

This is definitely my last Apple Watch! A cheap Garmin is more reliable.

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