Family Payment Method Verification not working

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Level 1

6 points

Family Payment Method Verification not working

I am an adult in an apple family (I am not the organizer). I am attempting to make a purchase from the iTunes store, but it is asking for me to verify the payment method. When I click verify, it sends a six digit code to the organizer's iPhone, but when I enter the code and click the verify button again, it doesn't do anything. It just erases the code from the field and continues asking for the 6 digit code. We are getting exceedingly frustrated trying to find any way for me to make a purchase. Any help would be appreciated.

Windows, Windows 10

Posted on Jun 7, 2024 8:53 PM

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Answer 1

Limnos

Level 10

424,367 points

Jun 8, 2024 2:24 AM in response to Omnicorum

I have never seen anybody report that issue.

Refer to this page for Apple Support features ➔ Contact - Official Apple Support

Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that offers a chat session or a telephone call and get the representative to redirect you.

This page has telephone numbers for contacting Apple for support and service ➔ Contact Apple for support and service - Apple Support

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Family Payment Method Verification not working

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