Email account password is not accepted

A password has been established for my Comcast.net mail account, but Mail keeps asking for and rejecting the existing password. This came on unexpectedly. I can access my Comcast mail via the Internet. I have run out of ideas for resolving this issue. No other mail account has the problem.

iPad 2, iOS 9

Posted on May 27, 2024 03:54 PM

Reply
4 replies

May 27, 2024 03:58 PM in response to jayceevee

Be aware that many email providers now require the use of App Specific Passwords when accessing mail over IMAP or POP3. If this applies to your email account, you will need to generate a unique password for your iPad email account - that will differ from your normal Account Password. As examples - AOL, Yahoo, Google, Microsoft all use App Specific Passwords when using anything other than their own email client Apps.


If you need to generate an App Specific Password, you’ll need to log-in to your Mail Providers account management webpage - using a web browser - and generate the Password from the appropriate account security page.


More information about AOL’s App Specific Passwords can be found here:

https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in?guccounter=1


For Yahoo, more information can be found here:

https://help.yahoo.com/kb/SLN27791.html


For Gmail:

https://support.google.com/mail/answer/185833?hl=en-GB


Microsoft:

https://support.microsoft.com/en-us/account-billing/using-app-passwords-with-apps-that-don-t-support-two-step-verification-5896ed9b-4263-e681-128a-a6f2979a7944

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Email account password is not accepted

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.