"Your i-Phone trade-in has been cancelled"

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It’s become news at this point, so I think you’ll be safe as long as you continue to monitor your statements. I spoke to a specialist last night who escalated my case as well and told me I should get a follow up email in 24-48 hours.

My experience is similar. Bought & traded in iPhones from an Apple store in September. Have (email) receipts. Had to spend over an hr. this AM dealing with this with the same result - "elevate the ticket," etc. Heckofa way to treat long-time, loyal customers since they aren't going to give me that hour back and will still be awaiting resolution

just received another email from Apple (after the inital one discussed above). it says:

"Please disregard the previous email we sent.

Order Number: ------------

You recently received an email with incorrect information regarding your Apple Trade-in. Please disregard our email. There are no issues with your order or Apple Trade-in.

We apologize for any confusion this caused."

Now if they could compensate for the annoyance of having to look up my 6-month-old receipts, all the time wasted dealing with their phone support, etc...

The same thing happened to me this morning. Please update if you receive a resolution, I'm currently waiting for support to call me. Thank you.