iPad pro not working properly after 17.4.1 update

Since the update, files app is hanging like on every step. I plugged in a usb drive and plugged it out and now my files app is stuck with that open and just being blank. I have had to restart the iPad a few times, but the files app is just getting stuck every time. Also the search isn’t working well. Like the search generally on iPad. That s the most common way for me to go to an app or something, but it’s just not showing results. It basically does nothing. Not sure if it’s linked to this update particularly but before that I wasn’t having such issues, and hence, my assumption.



iPad 2, iOS 9

Posted on Apr 14, 2024 11:33 PM

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3 replies

Apr 15, 2024 07:30 AM in response to ujjwal.utkarsh

Begin with a forced-restart of your iPad - as this will often clear an isolated software issue:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.




If the problem persists after performing the restart, it may be necessary to reset your iPad settings. While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset:

How to back up your iPhone, iPad, and iPod touch - Apple Support


When you are happy to proceed, you can perform the reset from iPad settings:

Settings > General > Transfer or Reset iPad > Reset > Reset All Settings


If the problem still doesn’t clear, the next step is to reset the iPad to factory settings:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support


Otherwise, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044




Apr 15, 2024 11:34 AM in response to ujjwal.utkarsh

As previously suggested, you might be best advised to seek assistance directly from Apple Support - who have the ability to run a remote hardware diagnostic if appropriate.


You can contact the Support Team using the Support link at top-right or bottom-left of this page - or initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044

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iPad pro not working properly after 17.4.1 update

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