Unable to add a Debit/Credit Card to Apple Pay

I don’t know why I couldn’t able to add a card with my Apple Pay


[Re-Titled by Moderator]

iPhone 12 Pro, iOS 17

Posted on Apr 14, 2024 12:10 AM

Reply
8 replies

Apr 14, 2024 04:27 AM in response to olu-32

There are several possible reasons you might be experiencing issues. So let’s start with a few basic steps. I’ve added links to support articles that may offer solutions to issues you might encounter. 


Are you in a country or region that supports Apple Pay?


Countries and regions that support Apple Pay - Apple Support



Does your financial institution support Apple Pay?


Apple Pay participating banks in Asia/Pacific, Africa, Europe Latin America, Middle East and United States - Apple Support



Confirm your region is set correctly.


Change the language and region on iPhone - Apple Support


Change your Apple ID country or region


Apr 14, 2024 11:27 AM in response to olu-32

When you’ve agreed to the terms and conditions, the approval process is entirely with the bank, payment network, and possibly a third party verification service. It could be an issue with tokens, or something with your bank, payment network, etc. when there is a conflict with information they have regarding verification of your device and your identity.


Generally, banks have an internal fraud identification process they use to approve cards for adding to a Wallet app. The fact it may have been added to one device does not mean there is not conflicting information on your iPhone. Simple matters like too many tokens can generally be fixed by the bank or payment network. Flags for fraud are more difficult to track down. It could be something as simple as multiple iTunes account, a wrong address, conflicting phone numbers, a name issue and others. Banks generally don’t reveal what information they have access to and how they verify the device is the credit card account owners.


Have tried entering the card more than 5 times today?

Apr 14, 2024 07:47 PM in response to olu-32

I had the same issue when I upgraded to a new iphone. I tried all sorts of resets, changing my region back and forth, disabling passcode and re-enabling it, contacted apple support, contacted bank support, etc. etc. I can't say any of that really worked, and I think constantly retrying over and over again probably made matters worse.


Ultimately, after a few weeks I could start adding some cards again, and after additional weeks I could add all of my cards as normal. Based on my personal experience, I recommend you leave apple pay alone for a few weeks and retry after several weeks have passed.

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Unable to add a Debit/Credit Card to Apple Pay

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