Face ID not working on iPhone 15 Pro Max
My Face ID just stopped working. Why? The phone isn’t broken in any way
[Re-Titled By Moderator]
iPhone 15 Pro Max, iOS 17
Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.
As a result, I recommend service.
Service Checklist:
Click ▶︎ Start a Service Request. ⚛️
Need more help?
- Chat now or call 1-800-APLCARE.
- International Support.
Click ▶︎ Check Repair Status. 🔧
