My Apple ID is locked

Hello! My Apple ID account is blocked for security reasons, to unlock it, a password reset is required via the iforgot website, which, unfortunately, I cannot do because when trying to reset, I am offered a reset either via email, which I never created or used, since when registering an Apple ID, I created a new iCloud email address, or it is suggested to reset through security questions that begin with the date of birth that I created using the random method and did not remember. Please tell me what to do? I know the details of the Apple ID account, namely the mail and password, but I do not have access to the mail mailbox itself because I cannot log in due to Apple ID blocking. Apple ID was blocked as well as the device with it after incorrect attempts to enter the password code from the device, which I forgot because when registering an Apple ID, as usual, they offer to set the password code immediately, and I was offered to set it a day later and when creating it, I did not even realize that I was creating a password code to log in because I did not I planned to use it on my device.

MacBook Air (M1, 2020)

Posted on Mar 17, 2024 3:26 AM

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Question marked as Top-ranking reply

Posted on Mar 17, 2024 3:40 PM

Several years ago Apple transitioned to using to two factor authentication instead of security questions. You can continue to use security questions if you already use them and they are working for you, but if you have problems then they no longer get direct support. You can try the directions in this support article If you forgot the answers to your Apple ID security questions - Apple Support but the article is labeled "archived" and may contain information that is out of date. If the instructions work then fine; if they do not (e.g., “not enough information”) then you will have to change to the newer security method if you can. Over the past few years Apple has been repeatedly and persistently encouraging users to switch to the newer security system. For those who have ignored their encouraging, Apple will likely only help you do that if you can. Follow the instructions in the "Turn on two-factor authentication for your Apple ID" section in this support article --> Two-factor authentication for Apple ID - Apple Support to try to change to two factor authentication.


If you still need help, contact Apple ID support at this link ➞ https://getsupport.apple.com/?caller=cups&PGF=PGF63005

Select "Other Apple ID Topics", then "Security concerns or account compromised." This will give you a chat or telephone call option.


If Apple cannot help you transition to two factor authentication then it is quite possible you will have to simply abandon the old account and everything it contained.


Good luck!


1 reply
Question marked as Top-ranking reply

Mar 17, 2024 3:40 PM in response to Julia044

Several years ago Apple transitioned to using to two factor authentication instead of security questions. You can continue to use security questions if you already use them and they are working for you, but if you have problems then they no longer get direct support. You can try the directions in this support article If you forgot the answers to your Apple ID security questions - Apple Support but the article is labeled "archived" and may contain information that is out of date. If the instructions work then fine; if they do not (e.g., “not enough information”) then you will have to change to the newer security method if you can. Over the past few years Apple has been repeatedly and persistently encouraging users to switch to the newer security system. For those who have ignored their encouraging, Apple will likely only help you do that if you can. Follow the instructions in the "Turn on two-factor authentication for your Apple ID" section in this support article --> Two-factor authentication for Apple ID - Apple Support to try to change to two factor authentication.


If you still need help, contact Apple ID support at this link ➞ https://getsupport.apple.com/?caller=cups&PGF=PGF63005

Select "Other Apple ID Topics", then "Security concerns or account compromised." This will give you a chat or telephone call option.


If Apple cannot help you transition to two factor authentication then it is quite possible you will have to simply abandon the old account and everything it contained.


Good luck!


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My Apple ID is locked

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