How to fix Apple Music offline playback issues on iPhone 11?

I have an iPhone 11 with latest version of iOS and have been having a re-occuring problem playing downloaded apple music offline without cell or wifi connection. I fly frequently and this has become quite annoying as the music will not play. I've done the recommendations from other discussions - Disabled Dolby Atmos, Disabled Lossless Audio, disabled sync library (although I was required to enable this again in order to download songs).

Downloaded music will play for a period if a internet connection is established and a downloaded song is started. This is a workaround for short periods of being offline but for longer periods the downloaded music eventually stops playing.

We have a apple music subscription with family share plan with 6 devices, the issue has also occurred on other devices.

Please help as we have some longer trips planned where we will be offline for extended periods and don't want to be without music.


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Posted on Mar 7, 2024 8:33 AM

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Posted on Apr 5, 2024 10:34 AM

I have been seeking information also on this. My issue is with the Lossless or Atmos quality songs offline. It appears to be a Fetch issue where you need to confirm online that your subscription is active. I work remote and go weeks without cell or internet and so far non atmos or lossless songs will last over 21 days. Longest for Lossless i can get is 7 days (175 hours) and it actually just stopped again within 48 hours so its not consistant. Could have to deal with billing cycle or when their systems are set to auto check you have paid for the subscription. Again all regular downloads work, the coding for the higher res stuff though its like they don't want you to play it offline.

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Apr 5, 2024 10:34 AM in response to nosniv

I have been seeking information also on this. My issue is with the Lossless or Atmos quality songs offline. It appears to be a Fetch issue where you need to confirm online that your subscription is active. I work remote and go weeks without cell or internet and so far non atmos or lossless songs will last over 21 days. Longest for Lossless i can get is 7 days (175 hours) and it actually just stopped again within 48 hours so its not consistant. Could have to deal with billing cycle or when their systems are set to auto check you have paid for the subscription. Again all regular downloads work, the coding for the higher res stuff though its like they don't want you to play it offline.

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How to fix Apple Music offline playback issues on iPhone 11?

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