Unable to change the notification preview setting on my iPhone.

facebook and outlook apps when i got a notification it’s appear “open the app to read the notification” before it was not like that. and i already make “show notifications “ on. i try to delete and reinstall the app how many times i just will work for one day then it will return to “open the app to read the notification”


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iPhone 15 Pro Max, iOS 17

Posted on Mar 6, 2024 12:11 AM

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Posted on Mar 30, 2024 01:20 PM

I also have this problem. Never changed any settings and it suddenly always hides who the email, text, notification is from even if phone is un-locked, showing preview always, etc. Must be a bug or something that's hopefully fixed in a new update.

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5 replies

Apr 26, 2024 07:19 AM in response to SravanKrA

Hello,

I am experiencing a similar issue. Notifications for new emails on Outlook have suddenly stopped appearing. I have to open the Outlook app to see new emails. Notifications do not come on the locked screen. I have restarted my phone several times, uninstalled and reinstalled the app, and my settings are the same as before when it worked properly – everything is enabled in both the app and the phone settings, but the problem persists. Do you have any advice on how to solve this issue?

Thank you for your help.

Mar 6, 2024 12:14 AM in response to mohand48

Notifications alter the appearance differently depending on whether the iPhone is in a locked or unlocked state. Restarting the iPhone does not affect the way notifications are displayed.


However, the specific conditions under which you have tested the notification preview displays haven't been clarified.


  1. Settings > Notifications > Show Previews > Always --> Valid for all Notifications
  2. Settings > Notifications > Mail > Show Previews and then select Always --> Valid for Mail Notifications only


In general, the more specific settings take precedence over the more general ones:

  1. Settings > Notifications > Mail > Show Previews (Always): This is a specific setting for Mail notifications, and it will take precedence over the general setting.
  2. Settings > Notifications > Show Previews (Always): This is a general setting for all notifications. However, since you've specified a more specific setting for Mail notifications, the Mail-specific setting will override the general one for Mail notifications.


So, in this case, the "Show Previews" setting set to "Always" under "Settings > Notifications > Mail" will be valid for Mail notifications, and for other notifications, the general setting under "Settings > Notifications > Show Previews" will be applied.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Unable to change the notification preview setting on my iPhone.

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