How to fix my cellular issue data on my iphone 11

Cellular Issue


Your iPhone is currently unable to access cellular data or make and receive calls or messages.

iPhone 11, iOS 17

Posted on Mar 1, 2024 08:39 PM

Reply
3 replies

Jul 12, 2024 12:31 PM in response to Jez11-

Hey,


I had this issue as well. Do you use an eSIM?


After contacting my carrier, they had me try it with the physical SIM instead—if you don't have one, order one from your carrier. Try it with a physical SIM. Though Apple had said it was a hardware issue, my carrier concluded it was the eSIM (embedded SIM) in the phone that had broken. Unfortunately, I must keep it on the physical SIM, but this solution restored service to me and helped me avoid a pricey repair.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How to fix my cellular issue data on my iphone 11

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.