Ticketmaster app freezing on My Events page

In reading this forum (and living with this bug for the past 6 months or so), I figured out the issue!

I have an iPhone 15 Pro.

I use "Large Text" in Display Zoom ordinarily.

Changing that setting back to "Default" fixes the Ticketmaster app and the My Events page works just fine.

My guess is that the iPhone 15 Pro (like earlier models) uses a slightly different resolution for its display zoom.

Ticketmaster simply hasn't fixed the app to adjust for it.

(I had this issue for over a year with my iPhone 14 Pro and then my iPhone 15 Pro on a completely different app so it finally occurred to me that it could be the same issue).

As of today, 3/28/24, the Ticketmaster page is still frozen. I took someone's advise and downloaded Live Nation, logged in using my Ticketmaster ID, and was able to open the page and add my tickets to my wallet. The app looks the same: except it works!!! You would think with the millions of dollars Ticketmaster charges for 'service fees' they would have someone fixing their app: but I guess they can't afford this. Service must mean 'line my pockets' and not serve the customers.

The best workaround I found was to download the live nation app which is also Ticketmaster and same login my events works fine in that app

Exact same issue happened to my wife who has a iPhone 15; I have the 15Plus. The app works on my phone and not hers. Reinstalled, current software etc. .. we can navigate the whole app but it locks up when clicking on “My Events”

This happens to me as well. Ticketmaster is no help and Apple has not provided any help on this topic. I have a workaround I use by saving a Safari favorite to Ticketmaster on my home screen. At least that is quick navigation to my Ticketmaster account and tickets through Safari (on iPhone 14) but it is clunking and irritates me that the app no longer functions properly when trying to view my tickets.

As in the other aforementioned iPhone users, I too have been frustrated with the Ticketmaster app on my new 15 pro. I have deleted and re-uploaded the app, with no success. It only happens when I go to “my events”. It freezes and then nothing. I have resorted to logging in on the web.

This happens to me as well. Ticketmaster is no help, and neither is Apple.

Amazing and I can't believe I did not think of this. I tried what WineboyNapa did, which is to use the Live Nation app (I already had it installed). It required login via a browser window (same for Ticket Master app). After I logged in and went back to the Live Nation app, I was able to switch to the My Tickets screen in the Live Nation app.

Also the Safari web browser in iPhone works to show tickets when logging into ticketmaster.com

I've had mixed results at shows trying to use the tickets from the Apple Wallet. I recommend either using the LiveNation app or ticketmaster.com on mobile web browser to show the dynamic barcode or qr code for entry.

Thank you @ tlawson for figuring this work around! New to iPhone 15 pro and the struggle with the Ticketmaster app is real! Using the Live Nation app allowed me to see my tix and add them to my apple wallet. I spent hours on this before reading this thread and your answer.

Chad Conwell is an absolute legend. THANK YOU!!

this solved my problem immediately and I was then able to transfer to my wallet and put my phone back into large text mode cause I'm old. Thanks Ticketmaster....like we needed another reason to hate them.

I have the same problem with the My Events page on my iPhone 15 pro. This seems to be a problem with iPhone 14 and 15 from looking at this thread. My iPhone 10 and 13 pro did not have this problem. The Genius bar person recommended completely wiping and resetting the phone then DO NOT RESTORE FROM ANY BACKUP, cloud or especially phone to phone. You'll need to manually download every app. You can do this from AppStore, click your face for your account, click Apps and click download on each one.

I suspect that setting up a new model phone from an old model phone with phone-to-phone restore is the problem.

When I initially set up my iPhone 15, I used the phone to phone copy from iPhone 13 to 15 to copy over username and passwords for most apps. I also have problems with apps that use the camera like the built in camera app which has a hard time identifying QR codes, and other apps that scan bar codes or QR codes. The camera passed a hardware diagnostic test at the Genius bar. I have two theories:

• One theory is that phone-to-phone backup also copies over system libraries that overwrite iPhone 15 libs with incompatible iPhone 13 libs.
• Another theory is that phone-to-phone backup copies the iPhone 13 specific app application binaries, which are incompatible with the iPhone 15, and when you completely uninstall an app, it does not actually remove all app files and/or installing a new app does not actually overwrite prior app files.

For both theories, the phone needs to be wiped with a clean vanilla iPhone 15 image.

However, I doubt system or application libs/binaries on the iPhone are not stored in the cloud, just the reference to the installed apps and app data, so restoring from the cloud will pull the iPhone 15 specific application binaries from App Store.

Has anyone either:

• Setup your iPhone 14 or 15 without restoring any backup (cloud, phone, or desktop/laptop backup), then installed TicketMaster. Did this fix the problem with ticketmaster?
• Setup your iPhone 14 or 15 and restored from cloud (not from a phone or desktop backup). Did this fixed the problem?

Has anyone got a reply on this. It is happening to me and I have tried updating software, deleting app and reinstalling it etc….

I'm pretty sure that some or most or all Apple applications like Notes and Contacts store your data in your Apple account. So if you reset your phone, don't restore anything, then sign in with your Apple Id, you'll get your Notes and Contacts. But it is still a pain if you have 100 apps to click to download them all, then sign into them all.

Restoring from the cloud does not remember your user ids and passwords, just the applications. But restoring from a phone copies over your user and password. However, I suspect it copies over libs and executables that it should not.

@FastGuitar … “I suspect that setting up a new model phone from an old model phone with phone-to-phone restore is the problem.” This is not the case in our situation. Both the wife and I are fresh installs when we upgraded to iPhone 15. I can replicate the crash every time - even with a fresh delete/install.

oh my goodness I’m so glad you posted this fix because I’ve been losing my mind. Trying to figure out what to do as I’m about to leave for New York for Billie Eilish. Thank you, thank you! I’m gonna go post this in Reddit because I’m sure I’m not the only one.