User profile for user: Melissa McGuire
Melissa McGuire Author
User level: Level 1
34 points

stuck on preparing to import photos from iPhone

I’m trying to download photos from my iPhone 11 to my iMac via photos. When I plug in my iphone, photos launches and it displays “stuck on preparing to import photos from iPhone“ but never mounts the photos so I can download. I’ve restarted my iMac three times. Booted in to safe mode. Rebooted my phone. Tried to toggle airplane mode on and off. Nothing has worked so far.


iPhone 11 running 17.2.1

iMac running Ventura


I searched in the Apple discussions and the last posts were in 2023. I’ve tried all the suggestions and nothing worked.

iMac 21.5″, macOS 10.13

Posted on Feb 24, 2024 6:39 PM

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User profile for user: Melissa McGuire
Melissa McGuire Author
User level: Level 1
34 points

Posted on Mar 1, 2024 9:12 AM

Updating, I still have not been able to resolve this issue.I updated my iPhone to the latest iOS. I reset network settings, to clear certificates, and then had to trust my Mac again, but it still did not resolve to allow me to download photos.

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User profile for user: Melissa McGuire
Melissa McGuire Author
User level: Level 1
34 points

Mar 1, 2024 9:12 AM in response to Melissa McGuire

Updating, I still have not been able to resolve this issue.I updated my iPhone to the latest iOS. I reset network settings, to clear certificates, and then had to trust my Mac again, but it still did not resolve to allow me to download photos.

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stuck on preparing to import photos from iPhone

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