Cellular data issue

Hi I have a iPhone 7 , it gets a message saying cellular data issue I reset (hard) but it keeps coming back. Please help

iPhone 6 Plus

Posted on Feb 6, 2024 12:55 PM

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8 replies

Feb 6, 2024 04:16 PM in response to fiscalini1

Is your iPhone 7 model the A1660? Or a different model? You can find it in Settings>About, tap on Model and it will change.


When you reset it, did you use a computer using iTunes or Finder to restore it to factory settings?


If you see a Cellular, Ultra Wideband, or Apple Pay Issue message after an iOS update or restart - Apple Support (includes "Cellular Issue Detected")


If you see, "Cellular Issue Detected" you may need to restore your iPhone to factory settings using a computer (remember to make a backup of data, if needed). If that doesn't resolve the issue, you could call Apple Support. They can run a diagnostic for hardware issues remotely.:


Contact - How to Contact Us - Apple


How to back up your iPhone, iPad, and iPod touch - Apple Support


Restore your iPhone, iPad, or iPod to factory settings - Apple Support


Related articles:


If you see No Service, Searching, or SOS on your iPhone or iPad - Apple Support








Feb 7, 2024 07:07 AM in response to fiscalini1

Tap on that model number, and it should change to the 5 character model #. The A1660 model of iPhone 7 had a hardware issue with the cellular antenna. If you try everything in If you see No Service, Searching, or SOS on your iPhone or iPad - Apple Support and it doesn't resolve it, then back it up, restore it to factory settings using a computer. If it still doesn't work, it's probably a hardware issue, which Apple Support over the phone could probably detect with remote diagnostics. Is the specific message, "Cellular Issue Detected"?






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Cellular data issue

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