Keys on Vision Pro passcode entry do not always work

Hello cbarnes!

Did your device get an update or use iCloud Backup recently? If so, that is odd. In visionOS 1.0+, this is supposed to be a resolved issue. In the release notes, under General > Resolved issues, it states:

Fixed: The virtual keyboard might be unusable when attempting to unlock a device following restore from iCloud Backup or Software Update.

If the problem occurs again, contact the Official Apple Support.

I hope this helps!

Our issue is same or similar. All my numbers are in what you call “the bottom” of the passcode entry screen/keyboard. After a restart I was prompted for my passcode, however NONE of the bottom digit keys respond to input buy tapping or by direct finger push. My device is now bricked and Apple says send for repair!

Is that also your status? Bricked?

What does your hand/finger look like when you try to directly push a key? Do you see the typical VPro “enhanced video hand” look in the pass-through video? Do you notice that your hand gets wonky when it’s in your line of sight between your eyes and the passcode entry screen? As your finger approaches the apparent plane of the screen does the entry screen start breaking up around your finger instead typing the number you’re aiming at?

Did you recover from this, or did Apple tell you to send it for service?

Have you tried restarting?

Restart Apple Vision Pro - Apple Support

Out of curiosity, what kind of initial issue did you have with the inserts?

Oh dear. I hope you can get it resolved or get a brand new replacement. There were earlier reports of users being locked out entering the wrong passcode.

Awesome to hear it got resolved. Enjoy your device!