Netflix app no longer working

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Level 1

4 points

Netflix app no longer working

whenever I launch the Netflix app, I get this message:

”Sorry, we had trouble logging you in. Sometimes wrong. Please try again later”

I’ve restarted AppleTV, I’ve restarted my network. I’ve also deleted and reinstalled the Netflix app. Additionally, I’ve confirmed that I CAN log in to Netflix on other devices (same network, same Netflix account, same credentials).

any suggestions?

Posted on Dec 30, 2023 09:22 PM

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Answer 1

Urquhart1244

Level 10

145,710 points

Dec 31, 2023 03:57 AM in response to jonpatric

Update your Apple TV system software to the current version, if not done already. How to update your Apple TV - Apple Support

Try this for any misbehaving app:

Force-quit the app, then relaunch and try again.
If the issue persists, force-quit the app, restart the device, then relaunch and try again.
If the issue still persists, delete the app, re-download and try again.
If the issue still persists after that, then contact the app developer for further assistance.

As you said to already have done step 3, step 1 and 2 can be ignored.

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Netflix app no longer working

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