hi, i recently got an iphone 13 and my face ID is all set up and all the options on what i’m going to use it on are selected but it doesn’t work on the app store and it’s making me enter my password all the time
iPhone XR, iOS 16
From: Require a password for App Store and iTunes purchases - Apple Support
Require a password on your iPhone or iPad
1. Open the Settings app.
2. Tap your name.
3. Tap Media & Purchases.
4. Tap Password Settings, then choose the setting that you want.
About turning off password protection
- You can't completely turn off password protection for paid items on your iPhone, iPad, or computer. On Apple TV, you can turn off password protection for both free and paid items.
- If you enabled Touch ID or Face ID for App Store and iTunes Store purchases, you'll be asked to use Touch ID or Face ID for every download, even if the item is free.
From: Require a password for App Store and iTunes purchases - Apple Support
Require a password on your iPhone or iPad
1. Open the Settings app.
2. Tap your name.
3. Tap Media & Purchases.
4. Tap Password Settings, then choose the setting that you want.
About turning off password protection
- You can't completely turn off password protection for paid items on your iPhone, iPad, or computer. On Apple TV, you can turn off password protection for both free and paid items.
- If you enabled Touch ID or Face ID for App Store and iTunes Store purchases, you'll be asked to use Touch ID or Face ID for every download, even if the item is free.
This still happens despite changing password settings to support the FaceID settings as much as possible. Based on the 100s of comments on reddit about this issue in the last week, I think this is a bigger bug in the latest update.
I had the same problem but it was for a new iPhone 15 and all of my settings were correct. What worked for me was to remove my card from Apple Pay and Re-add/ relink it. Now the double click to pay comes up and uses Face ID
tysm, that worked !!
Thank you 🙏🏻
face ID not working on app store
