Setting up a new watch face on iPhone doesn't move to Apple Watch

When you set up a new watch face on your iPhone, it doesn't move to apple watch, but the other features work. On another phone everything works. In the Watch app, I can't even see all the watch faces offered. We tried restarting, pairing again, but nothing helped. Any advice ?


Thank you


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Posted on Dec 26, 2023 03:22 AM

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Posted on Dec 26, 2023 06:32 AM

Do you have two watches paired to your iPhone? There are reports of this, and many other problems with watch faces, impacting users who upgraded to AWU2 and AW9- and several of whom now have two watches paired to their iPhones (the new one and the older, say AW6 or AW7).


Watch faces are not syncing- and that is both ways (watch face on Apple Watch App not syncing to the AW...AND...a watch face created on the AW not syncing to the Apple Watch App under "My Faces".


In addition, there are many who are currently finding that watch faces simply aren't being displayed within "Face Gallery" on their Apple Watch App, or take an inordinate (15+ minutes) amount of time to fully load.


There are clearly problems with Apple's implementation of Watch OS 10, iOS 17, and, quite possibly the integration of the two with those who have two watches paired with their iPhone. It's unfortunate and most disappointing.

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Question marked as Top-ranking reply

Dec 26, 2023 06:32 AM in response to Mar_Lab

Do you have two watches paired to your iPhone? There are reports of this, and many other problems with watch faces, impacting users who upgraded to AWU2 and AW9- and several of whom now have two watches paired to their iPhones (the new one and the older, say AW6 or AW7).


Watch faces are not syncing- and that is both ways (watch face on Apple Watch App not syncing to the AW...AND...a watch face created on the AW not syncing to the Apple Watch App under "My Faces".


In addition, there are many who are currently finding that watch faces simply aren't being displayed within "Face Gallery" on their Apple Watch App, or take an inordinate (15+ minutes) amount of time to fully load.


There are clearly problems with Apple's implementation of Watch OS 10, iOS 17, and, quite possibly the integration of the two with those who have two watches paired with their iPhone. It's unfortunate and most disappointing.

Apr 15, 2024 01:43 PM in response to NigelM59

I recently simply switched the pairing off, left it for a few minutes then switched it on again and it started working normally again. Unfortunately after a little while it went back to not syncing again. I tried the same message and it refused to work again. I then switched the watch off and then when it came back on again it wouldn't sync until I had switched the pairing off and then on again. Although I am pleased it worked it seems to me that all is still not completely well with bluetooth between ios17 and Watch 10! Maybe when 18 and 11 are launched things will work better but frankly I am not holding my breath. Rather than introducing new features like AI perhaps Apple could get what we have now working properly. Sorry but this has been very frustrating for me!

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Setting up a new watch face on iPhone doesn't move to Apple Watch

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