iPhone 14 Plus randomly disconnecting from LTE when using eSIM

I have dual SIM enabled on my iPhone 14 Plus. First One is a physical SIM, second one is an eSIM. I'm using the eSIM for the LTE (4G) connection.


The connection quality is not good. It keep disconnecting randomly :


Ping statistics for 8.8.8.8:

Packets: Sent = 3695, Received = 2701, Lost = 994 (26% loss),

Approximate round trip times in milli-seconds:

Minimum = 42ms, Maximum = 3389ms, Average = 68ms


When I use the first SIM for LTE, it works perfectly. I have another phone with a physical SIM same as the provider as my eSIM and it works perfectly too. The issue is only with LTE throught my eSIM.


I escalated to the network provider but nothing identified at their end. it seems that the phone is not stable when LTE is through eSIM.


My iOS version is 17.2.1.


Please help.

iPhone 14 Plus, iOS 17

Posted on Dec 21, 2023 07:22 AM

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Posted on Dec 22, 2023 06:37 AM

When i disable the physical SIM card all works properly. It seems a bug in iOS.

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iPhone 14 Plus randomly disconnecting from LTE when using eSIM

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